Scroll Swipe

LATEST THINKING

AI redefine financial services

Discover why AI is a technology revolution for Financial Services like no other

OVERVIEW

A financial services technology revolution in the UK & Ireland like no other

Artificial intelligence (AI) will enable financial services companies to completely redefine how they work, how they create innovative new products and services, and how they transform customer experiences.

WHAT IS AI?

We define it simply as: a computer system that can sense, comprehend, act and learn. In other words, a system that can perceive the world around it, analyse and understand the information it receives, take actions based on that understanding and improve its own performance by learning from what happened.

HOW SHOULD FINANCIAL SERVICES ORGANISATIONS APPROACH AI?

[ HUMAN
x PROCESS
x DATA ] ^AI

The organisations that benefit most from AI will be those that are prepared to rethink their approach to their people, their processes and their data.

Understanding both AI’s potential and its limitations across the value chain is critical. Financial services institutions must know that this is not a replacement for employees—it’s a tool to release pressure points, and derive greater creativity and value from the workforce.

HUMAN
Transform relationships

Using AI, people will be able to spend more time on exceptional work: the 20% of non-routine tasks that drive 80% of value creation.

PROCESS
Re-imagine business models and processes

Smart machines will continually review end-to-end processes and apply ‘intelligent automation of process change’ to refine and optimize.

DATA
Illuminate dark data

Companies will apply AI to greatly enhance large data analytics, evolve algorithms with transactional data faster and combine data in new ways to discover trends.