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Patient engagement survey England: Accessing electronic health records

Patients would like to access and update their own health records – but currently do not.

Overview

Accenture's survey assesses the public’s attitudes towards their medical providers’ electronic capabilities, as well as the capabilities of their current providers.

 

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Background
On behalf of Accenture, Harris Interactive conducted an online survey of 9015 adults (18 years of age and above) across nine countries: Australia, Brazil, Canada, England, France, Germany, Singapore, Spain and the United States. The survey assessed the general public’s attitudes towards their medical providers’ electronic capabilities, as well as the capabilities of their current providers. Where relevant, the survey uses select findings from the Accenture Doctors Survey to compare the doctor and consumer responses. The research was conducted 25–31 July 2013.

Explore the full findings from the England Research Recap: Accenture Consumer Survey on Patient Engagement.

Analysis

Patients and Doctors surveyed by Accenture in England have differing views on the extent to which patients should be able to access their own electronic health records, or whether they should access them at all. The ubiquitous use of mobile and other new technologies by consumers in general will continue to raise patients’ expectations with regard to digital interaction with healthcare providers, and underline the need for more integrated, patient-centric care models.

Recommendations
To meet patient demand for additional access and more communications with their medical providers, doctors must to shift to a more integrated and patient-centric model to care. The ability to access and modify their records could change patients’ approach to their healthcare, while also allowing medical professionals to ask and expect a more proactive and accountable role from patients.