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Accenture Technology Vision for Postal Organisations: Five trends shaping the future

Learn how five trends from the 2015 Accenture Technology Vision are helping postal and parcel organisations in their postal transformation journey.


To diversify beyond their core services, postal and parcel organisations are increasingly connecting with other business partners in an entirely new digital ecosystem, reshaping the postal and parcel market.

The Accenture Technology Vision 2015 outlines five key trends that postal agencies need to embrace to successfully achieve their postal transformation:

  1. The Internet of Me

  2. Outcome Economy

  3. Platform (R)evolution

  4. Intelligent Enterprise

  5. Workforce Reimagined


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Key Findings

Trend 1

Internet of Me: Personalised delivery services.
Consumers expect to control every aspect of their purchases, including the delivery of their parcels and packages. Personalised delivery services can create a stronger and direct channel to the consumer. This will be a key differentiator in an increasingly competitive marketplace.

Trend 2

Outcome Economy: Linking digital and physical to drive outcome.
The Internet of Things (IoT) technologies can offer delivery organisations several opportunities to create new revenue streams. “Self-ordering” services will multiply, creating new automatic delivery requests.

Trend 3

Platform (R)evolution: Platform-based value added services.
Digital industry platforms can help postal organisations provide a larger scope of value added services, integrating other businesses and public service partners' data.

Trend 4

Intelligent Enterprise: Huge data, smarter software—better outcomes
Postal and parcel organisations own a vast amount of rich data and the advances in data science, and a new level of software intelligence, can radically transform the way postal and parcel organisations work—enabling faster and more informed decision-making.

Trend 5

Workforce Reimagined: Collaboration at the intersection of humans and machines. Technology has significantly improved postal and parcel automation processes. In the future, postal and parcel organisations will have to understand how to improve their productivity through a more collaborative approach of technology and labor.


Brody Buhler
Accenture postal and Parcel Industry group

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