How to transform the Business Model
Digital is changing how we work and live, and social services organisations cannot ignore it. Using digital tools brings customer-centred, always-on approaches. Learn how adopting a new digital mindset can deliver benefits for social services, such as those the private sector is reaping.
Embracing the Consumer IT revolution–at work [PDF, 502 KB]
From smartphones to tablets, employees are using consumer technologies at work like never before. While there are exciting possibilities for social services organisations, there are risks, too. How can organisations manage the movement of IT beyond the IT department? Learn more about striking the right balance.
The learning enterprise [PDF, 516 KB]
Social networking and collaboration technologies create new learning opportunities for social services staff. Discover how your organisation can cultivate skills and support employees’ ongoing knowledge needs by developing learning solutions that draw from proven methods of the past, and harvest the best tools of tomorrow.