The Accenture Blog on Insurance delivers leading insights about opportunities and challenges in the insurance industry.
Our consumer study, one of the largest of its kind, offers banks and insurers deep insights into their customers’ attitudes and preferences.
Banking and insurance customers are more willing than ever to share data—if their needs are met in return.
We identified four consumer personas that vary based on how they value banking and insurance offers and services.
Personalisation: The expected prize for consumers’ data
What do banking and insurance consumers most want from their providers? According to our study, they value integrated propositions and tailored offerings designed to meet their core needs. They like seamless integration across channels. And they want all of it to be trustworthy. The best news? More than three in four consumers are willing to share their data in return for these personalised services.