The Accenture Blog on Insurance delivers leading insights about opportunities and challenges in the insurance industry.
In the decade since the global financial crisis, financial services providers have made huge strides in how they use digital capabilities to interact with customers. Our survey of 4,500 UK financial services customers shows that, as a result, people are feeling more positive about their banks and insurers than they have in years. Based on our survey findings, we've identified four actions that should be taken to reintroduce the human touch into customer conversations and relationships:
Insurance leaders today often think disruption is beyond their control. While 93 percent of executives across industries say they know their industry will be disrupted at some point in the next five years, only 20 percent feel they’re highly prepared to address it. However, Accenture research shows that disruption follows a discernible pattern. To better understand the nature of disruption in an industry context, we created the Disruptability Index and an infographic to highlight the insurance industry’s vulnerability to disruption.For the Disruptability Index, Accenture analyzed 3,269 companies—across 20 industries and 98 industry segments—and looked at 15 contributing variables.
Everyone is talking about artificial intelligence (AI). From boardrooms to factory floors, from call centres to logistics fleets, and from governments to venture capitalists, artificial intelligence is suddenly the hottest topic in town.
But is AI anything more than the latest technology buzzword? The answer is yes. In fact, AI might just be the single biggest technology revolution the world has ever seen.
This guide aims to give you an understanding of AI’s underlying technologies, its game-changing capabilities, and its potentially revolutionary implications.
EXPLORE THE CHAPTERS
The single biggest technology revolution the world has ever seen
Is AI anything more than the latest technology buzzword?
Wait, haven’t we been there before?
AI is far from a new idea, with a term coined as long ago as 1956, how far have we come?
Ok, I’m sold. But what do I actually need to do now?
In such a fast-moving field, it can be hard to see the wood for the trees.