Dan West is one of Accenture UK’s Healthcare leaders. He spent the first nine years of his Accenture career working with central government clients in revenue and pensions (HMRC and DWP respectively). In 2008 Dan joined Accenture’s Health team and has worked across the UK, USA and Europe - particularly with providers (hospitals). He has helped design, develop, implement and operate Medical Imaging technology solutions, and explore how imaging services can be transformed at a regional level to deliver quality improvements and cost reduction. Right now he is responsible for Accenture’s work at a number of large UK NHS clients, delivering operational technology services as well as Digital change programmes.
Dan recognises that Healthcare systems face unprecedented pressure to deliver better outcomes at lower cost. Technology disruption has the ability to play a huge part in achieving these goals, but: attacking the right problems, finding the right solutions, implementing them in the right ways, managing the disruption / transformation, and being able to do this at the required price, pace and scale is very hard. Dan is working hard with the NHS to help address these challenges.
On the financial side, health CEOs and CIOs are wrestling with several issues. First, IT budgets (as a proportion of annual budget / turnover) in NHS organisations are lower than almost any other industry – resulting in systematic underinvestment in technology.
The business case to go digital and achieve Jeremy Hunt’s amended target of a “paperless” NHS by 2020, is not in question—either from a cost or, ultimately, a quality standpoint—the challenge is how to get there.
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