The relationship management model in commercial banking has long been a topic of debate. With ever changing customer expectations, rapidly evolving technology, and increased focus on cost reduction, the role of the relationship manager is under pressure like never before. Meeting these shifting preferences requires finding the balance between new technologies and human-led approaches.
Our latest podcast series, hosted by UK Finance, tackles the tough questions on the future of relationship management in UK and Irish commercial banking. Tune in to episode 01 to hear Lloyds Banking Group’s Dan Wilkinson and Accenture’s Tom Merry discuss the challenges of changing customer expectations and new technology, and the impact of these on relationship managers.