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BANKING

Partnering in bold new ways

THE FUTURE OF THE RELATIONSHIP MANAGER

The relationship management model in commercial banking has long been a topic of debate. With ever changing customer expectations, rapidly evolving technology, and increased focus on cost reduction, the role of the relationship manager is under pressure like never before. Meeting these shifting preferences requires finding the balance between new technologies and human-led approaches.

Our latest podcast series, hosted by UK Finance, tackles the tough questions on the future of relationship management in UK and Irish commercial banking. Tune in to episode 01 to hear Lloyds Banking Group’s Dan Wilkinson and Accenture’s Tom Merry discuss the challenges of changing customer expectations and new technology, and the impact of these on relationship managers.

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CULTURE CHANGE

Want to change your bank’s culture? Change with the business

Helen Morgan, Managing Director, Accenture Financial Services, discusses in detail the 5 core ‘beliefs’ that Accenture think are key to successful culture change, focusing particularly on the role of the individual.

Culture change happens when organisations are transformed by people

Following on from her first blog, Helen Morgan, Managing Director, analyses the role of the individual in bringing about culture change.

ENGINEERING

Solving the delivery conundrum

Accenture’s Mark Welsh discusses how banks can successfully scale application delivery and meet customer delivery requirements against the backdrop of increasingly complex in-house systems and a worldwide-shortage of software engineering talent.

This way to the future ready bank

Learn how banks can break free from legacy-based architecture and become the future ready bank.

WAYS OF WORKING

Reimagining HR in FS

The future of financial services demands different work and different skills, with artificial intelligence playing an integral role. As people are vital to this future, HR can play a key part in guiding organizations through this change.

Shaping the financial services organisation of the future

Digital technology is catalysing a revolution in the financial services workforce. For those that get it right, shaping an adaptive workforce will be their greatest differentiator in a world of constant, accelerating change.

CLOUD

Running securely in a multi-cloud environment

Organisations are moving increasing amounts of their business to the cloud, but how secure are the environments they are creating? Jonathan Roz looks at the ways tenants of the cloud can ensure they are secure from the start in a multi-cloud environment.