Accenture Operations manages the transactional data and processes for many of our clients. Using process expertise and deep industry knowledge, we help our clients gain new insights and achieve greater efficiency through our Global Delivery Network.
On this programme you’ll gain a fast-track experience of working across all parts of our Business Process Outsourcing (BPO) business.
Accenture BPO helps our clients drive new levels of performance, productivity, compliance, quality, data driven insights and user experience. We drive transformation by digitising our clients work, executing it more quickly, automating processes and unlocking actionable insights from the vast amounts of data we manage on behalf of our clients.
Our deep expertise starts with our people - whose learning and industry experience across hundreds of clients gives us unparalleled know-how. We match that with a range of automation and analytics technologies including:
Here are just a few examples of the kind of outcomes Accenture Operations teams deliver:
|Managing the licensing and distributing royalty fees for nearly 1 million musicians.
Helping clients enroll over 20 million members into health plans to improve the health and wellness for more than 40 million people.
|Helping our clients establish phone service for more than 1 million homes each year.
There’s real variety for graduates who join us. In your first two years the programme offers you the opportunity to rotate across the following areas of Accenture Operations:
Business Operations Delivery - Deliver services to our clients in core business processes. Provide technical support in a functional or industry specific area with a focus on efficiency, quality and continuous improvement. You’ll learn to identify associated risks and security requirements linked to the business process.
Mobilisation - Mobilise the people, technology and processes of our clients to deliver stable, workable and commercially viable client services. You’ll work as part of a project team with Mobilisation Leads, Outsourcing Solutions Architects and Programme Managers to define, build and implement projects and solutions.
Solutions Architecture - Interpret and translate client requirements into deliverable solutions that create value for Accenture and our clients. You’ll work within a project team to develop the schedule, work plan, resource plan and costs. You’ll become a key member of the sales team and represent the solution offering to the client buyer and other internal teams.
Account Leadership - You’ll develop your skills to own a client relationship for a particular contract in one or more of our Operations offerings. This may involve providing support in over-seeing various projects and really understanding the client’s needs, while keeping up to date with changes in the industry.
You’ll need to have or be expecting a minimum 2:1 in your first undergraduate degree, or equivalent international undergraduate degree in a business, economics or technically focused degree, for example Computer Science. You’ll also have at least 240 UCAS points (or equivalent).
Ours is an industry that’s driven by client demand. Which means that, we have to place people on the projects where our clients need them most. So, as well as being flexible, an open mind, coupled with patience and adaptability are a real bonus.
Overall, you’ll need a real passion for the Operations industry and a desire to grow your skills. If you’re analytical, a strong communicator and love to problem-solve within a team environment, we’d like to hear from you.
Applications are now closed.
You’ll need to be prepared to travel as client projects could take you anywhere in the country – or even the world – though you will be aligned to our London office base.
You’ll begin the programme with an intensive 4-6 week induction with your graduate start group. You’ll be introduced to all aspects of Accenture Operations and the induction includes:
Introduction to the Operations business and what we do
Skills development training
Visit to a European Delivery Centre
Tour of the Accenture Innovation Centre
Networking with senior leaders from Accenture Operations
New joiner ‘buddy’ for any questions and support
There’s excellent training and support throughout the programme and you’ll have the opportunity to be stretched as you work on new projects with our clients. In all, the range of experiences on offer, means you can rapidly become an expert in your field and continue to grow professionally.
We understand that what you earn and the benefits you receive have an enormous impact on your quality of life. Because we’re always competing to attract and retain the very best people, we continuously review our rewards strategy to make sure it’s the best it can be. It includes:
Competitive starting salary which varies from programme to programme
Generous holiday allowance
Interest-free season ticket loan
Generous pension scheme
Employee share purchase plan
Three days’ paid charity leave
Subsidised gym membership
Critical illness cover
Hotel and travel discounts
Generous shared parental leave
Generous car cash allowance (manager level and above)
Analyst - BPO Procurement Sales
BSc Psychology and International Business, Keele University
“The simplest way to explain my job is that we buy products and services on behalf of our clients, either to create savings or add value in some way. Of course every client’s needs are different and Accenture have such a wide range of capabilities, so we rarely end up doing the same thing over and over again. I was based in Logistics for my first placement, dealing with Air, Road, Rail and Ocean Freight tenders for a range of Clients (from toy manufacturers to chemical companies) and at the moment I am in Sales, specifically in the resources sector (oil & gas, natural chemicals, utilities, etc.) where I’m more concerned with the earlier stages of the procurement journey rather than ‘delivery’.
As a real ‘people person’, one of the things I most like about Accenture is the diversity of the people working here. Actually that was my initial attraction to working at Accenture. After completing my dissertation on why women are underrepresented in leadership roles, especially within the technology industry, I was certain I wanted to work in an environment where values were aligned in this respect – and I found this here.
Our global reach means you communicate with all types of people in different geographies on a day-to day-basis. One of my career highlights so far was when, quite recently, I organised and facilitated an Excel workshop which 123 people dialled into! This was a massive achievement and it felt like the effort and stress had finally paid off due to reaching the amount of people from the UK all the way to Bratislava.
The best piece of advice I can give to people joining Accenture is, don’t be afraid to ask questions! Ask as many as you can and to whoever you can. Soak up as much knowledge as you can, especially during your first few months. Everybody has been at your stage at some point in their career and they will try their best to help.”
Analyst - Operations Graduate Scheme
MSc Operations, Project and Supply Chain Management, University of Manchester
“It was Accenture’s culture and innovation that really attracted me to apply. During the assessment centre the assessors were very friendly and engaging, I felt so comfortable throughout the interviews and networking. When I went to the Accenture offices where the assessment centre was taking place, I was immediately impressed by level of innovation being displayed, from VR headsets to touch screen tables.
I am currently in my second role within Mobilisation. So, after a client agrees to outsource its services to Accenture, the Mobilisation team is responsible for ensuring that the people, process and technology are in place and ready to provide the outsourcing services on go-live day. It involves ensuring that the delivery teams have user access to technology tools, establishing the ‘to-be’ processes and managing the overall implementation plan.
Aside of my day job, I am part of a team that drives the Diversity Supplier Development Programme in the UK; I support this mentoring initiative as and when needed. I also attend as many African Network events as I have the time for, it’s always a great way to meet new people within the business.
One of the best things I’ve found is that Accenture doesn’t put its people in a box around what they can achieve in their career and it’s up to you to push how far you go. My advice when you join us is be proactive, reach out to people, show dedication and learn as much as you can!”
APPLICATION PROFILE AND PSYCHOMETRIC QUESTIONNAIRE
The first part of the process is to fill out an application profile which includes a psychometric questionnaire. Along with attaching your most up to date CV, we will ask you to provide some details of your background, experience, skills and education. Although this stage can be completed in under 10 minutes, you can exit and revisit the page as many times as you like before submitting. If your profile meets our role requirements and is identified as a good fit for the company and our culture, we will progress you through to the next stage.
You will then be asked to complete a series of short online assessments. This stage gives you the opportunity to prove your cognitive and functional ability, tech acuity and business acumen. From start to finish the assessments should take no longer than 1 hour to complete. Since they are untimed, you are welcome to start and stop the assessments as you wish and complete them at your leisure. If you excel across all areas, we will then progress you to the third and final stage.
At this stage you are required to attend a 3-hour Assessment Centre in our London office. The Assessment Centres will take you through a series of exercises that will give you insight into life at Accenture while allowing you to showcase your potential for the role. Some exercises such as the Virtual Reality segment and 1:1 interview will require you to participate on your own and others such as the business challenge will require you to work together with other candidates. You will be informed of the outcome within 10-15 business days.
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