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Operations Graduate Programme

INTRODUCTION

Accenture Operations manages the transactional data and processes for many of our clients. Using process expertise and deep industry knowledge, we help our clients gain new insights and achieve greater efficiency through our Global Delivery Network.

On this programme you’ll gain a fast-track experience of working across all parts of our Business Process Outsourcing (BPO) business.

What is Accenture BPO?

Accenture BPO helps our clients drive new levels of performance, productivity, compliance, quality, data driven insights and user experience. We drive transformation by digitising our clients work, executing it more quickly, automating processes and unlocking actionable insights from the vast amounts of data we manage on behalf of our clients.

Our deep expertise starts with our people - whose learning and industry experience across hundreds of clients gives us unparalleled know-how. We match that with a range of automation and analytics technologies including:

  • BPO management tools
  • Robotic process automation
  • Cognitive computing
  • Artificial intelligence
  • Predictive and prescriptive analytics

Here are just a few examples of the kind of outcomes Accenture Operations teams deliver:

Managing the licensing and distributing royalty fees for nearly 1 million musicians. Managing the licensing and distributing royalty fees for nearly 1 million musicians.
Helping clients enroll over 20 million members into health plans to improve the health and wellness for more than 40 million people.
Helping clients enroll over 20 million members into health plans to improve the health and wellness for more than 40 million people.

Helping our clients establish phone service for more than one million homes each year.
Helping our clients establish phone service for more than 1 million homes each year.

There’s real variety for graduates who join us. In your first two years the programme offers you the opportunity to rotate across the following areas of Accenture Operations:

Business Operations Delivery - Deliver services to our clients in core business processes. Provide technical support in a functional or industry specific area with a focus on efficiency, quality and continuous improvement. You’ll learn to identify associated risks and security requirements linked to the business process.

Mobilisation - Mobilise the people, technology and processes of our clients to deliver stable, workable and commercially viable client services. You’ll work as part of a project team with Mobilisation Leads, Outsourcing Solutions Architects and Programme Managers to define, build and implement projects and solutions.

Solutions Architecture - Interpret and translate client requirements into deliverable solutions that create value for Accenture and our clients. You’ll work within a project team to develop the schedule, work plan, resource plan and costs. You’ll become a key member of the sales team and represent the solution offering to the client buyer and other internal teams.

Account Leadership - You’ll develop your skills to own a client relationship for a particular contract in one or more of our Operations offerings. This may involve providing support in over-seeing various projects and really understanding the client’s needs, while keeping up to date with changes in the industry.

You’ll need to have or be expecting a minimum 2:1 in your first undergraduate degree, or equivalent international undergraduate degree in a business, economics or technically focused degree, for example Computer Science. You’ll also have at least 240 UCAS points (or equivalent).

Ours is an industry that’s driven by client demand. Which means that, we have to place people on the projects where our clients need them most. So, as well as being flexible, an open mind, coupled with patience and adaptability are a real bonus.

Overall, you’ll need a real passion for the Operations industry and a desire to grow your skills. If you’re analytical, a strong communicator and love to problem-solve within a team environment, we’d like to hear from you.

Applications are now closed.

You’ll need to be prepared to travel as client projects could take you anywhere in the country – or even the world – though you will be aligned to our London office base.

REWARDS & BENEFITS

We understand that what you earn and the benefits you receive have an enormous impact on your quality of life. Because we’re always competing to attract and retain the very best people, we continuously review our rewards strategy to make sure it’s the best it can be. It includes:

Competitive starting salary

Competitive starting salary which varies from programme to programme

Generous holiday allowance

Generous holiday allowance

 
Personal laptop

Personal laptop

AMEX card

AMEX card

 
 
Interest-free season ticket loan

Interest-free season ticket loan

Generous pension scheme

Generous pension scheme

 
Icon

Employee share purchase plan

Three days’ paid charity leave

Three days’ paid charity leave

 
 
Subsidised gym membership

Subsidised gym membership

Private healthcare

Private healthcare

 
Life assurance

Life assurance

Critical illness cover

Critical illness cover

 
 
Hotel and travel discounts

Hotel and travel discounts

Generous shared parental leave

Generous shared parental leave

 
Generous car cash allowance (manager level and above)

Generous car cash allowance (manager level and above)

 
 

MY ACCENTURE CAREER

APPLICATION PROCESS

1

APPLICATION PROFILE AND PSYCHOMETRIC QUESTIONNAIRE

1

APPLICATION PROFILE AND PSYCHOMETRIC QUESTIONNAIRE

The first part of the process is to fill out an application profile which includes a psychometric questionnaire. Along with attaching your most up to date CV, we will ask you to provide some details of your background, experience, skills and education. Although this stage can be completed in under 10 minutes, you can exit and revisit the page as many times as you like before submitting. If your profile meets our role requirements and is identified as a good fit for the company and our culture, we will progress you through to the next stage.

2

IMMERSIVE ASSESSMENTS

2

IMMERSIVE ASSESSMENTS

You will then be asked to complete a series of short online assessments. This stage gives you the opportunity to prove your cognitive and functional ability, tech acuity and business acumen. From start to finish the assessments should take no longer than 1 hour to complete. Since they are untimed, you are welcome to start and stop the assessments as you wish and complete them at your leisure. If you excel across all areas, we will then progress you to the third and final stage.

3

ASSESSMENT CENTRE

3

ASSESSMENT CENTRE

At this stage you are required to attend a 3-hour Assessment Centre in our London office. The Assessment Centres will take you through a series of exercises that will give you insight into life at Accenture while allowing you to showcase your potential for the role. Some exercises such as the Virtual Reality segment and 1:1 interview will require you to participate on your own and others such as the business challenge will require you to work together with other candidates. You will be informed of the outcome within 10-15 business days.

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