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Operations Graduate Programme

Join our global team of Operations professionals and develop market-leading skills in Business Process Outsourcing across all industries.


Accenture Operations manages the transactional data and processes for many of our clients. Using process expertise and deep industry knowledge, we help our clients gain new insights and achieve greater efficiency through our Global Delivery Network.

On this programme you’ll gain a fast-track experience of working across all parts of our Business Process Outsourcing (BPO) business.

What is Accenture BPO?

Accenture BPO helps our clients drive new levels of performance, productivity, compliance, quality, data driven insights and user experience. We drive transformation by digitising our clients work, executing it more quickly, automating processes and unlocking actionable insights from the vast amounts of data we manage on behalf of our clients.

Our deep expertise starts with our people - whose learning and industry experience across hundreds of clients gives us unparalleled know-how. We match that with a range of automation and analytics technologies including:

  • BPO management tools

  • Robotic process automation

  • Cognitive computing

  • Artificial intelligence

  • Predictive and prescriptive analytics

Here are just a few examples of the kind of outcomes Accenture Operations teams deliver:

Managing the licensing and distributing royalty fees for nearly 1 million musicians. Managing the licensing and distributing royalty fees for nearly 1 million musicians.
Helping clients enroll over 20 million members into health plans to improve the health and wellness for more than 40 million people.
Helping clients enroll over 20 million members into health plans to improve the health and wellness for more than 40 million people.

Helping our clients establish phone service for more than one million homes each year.
Helping our clients establish phone service for more than 1 million homes each year.


There’s real variety for graduates who join us. In your first two years the programme offers you the opportunity to rotate across the following areas of Accenture Operations:

Deliver services to our clients in core business processes. Provide technical support in a functional or industry specific area with a focus on efficiency, quality and continuous improvement. You’ll learn to identify associated risks and security requirements linked to the business process.

Mobilise the people, technology and processes of our clients to deliver stable, workable and commercially viable client services. You’ll work as part of a project team with Mobilisation Leads, Outsourcing Solutions Architects and Programme Managers to define, build and implement projects and solutions.

Interpret and translate client requirements into deliverable solutions that create value for Accenture and our clients. You’ll work within a project team to develop the schedule, work plan, resource plan and costs. You’ll become a key member of the sales team and represent the solution offering to the client buyer and other internal teams.

You’ll develop your skills to own a client relationship for a particular contract in one or more of our Operations offerings. This may involve providing support in over-seeing various projects and really understanding the client’s needs, while keeping up to date with changes in the industry.

Do I Qualify

You’ll need to have or be expecting a minimum 2:1 in your first undergraduate degree, or equivalent international undergraduate degree in a business, economics or technically focused degree, for example Computer Science. You’ll also have at least 240 UCAS points (or equivalent).

Ours is an industry that’s driven by client demand. Which means that, we have to place people on the projects where our clients need them most. So, as well as being flexible, an open mind, coupled with patience and adaptability are a real bonus.

Overall, you’ll need a real passion for the Operations industry and a desire to grow your skills. If you’re analytical, a strong communicator and love to problem-solve within a team environment, we’d like to hear from you.

Applications are now closed for the 2017 graduate programme.

Where Will I Be Based

You’ll need to be prepared to travel as client projects could take you anywhere in the country – or even the world – though you will be aligned to our London office base.



Training & Development

You’ll begin the programme with an intensive 4-6 week induction with your graduate start group. You’ll be introduced to all aspects of Accenture Operations and the induction includes:

  • Introduction to the Operations business and what we do

  • Project work

  • Skills development training

  • Visit to a European Delivery Centre

  • Tour of the Accenture Innovation Centre

  • Networking with senior leaders from Accenture Operations

  • New joiner ‘buddy’ for any questions and support

There’s excellent training and support throughout the programme and you’ll have the opportunity to be stretched as you work on new projects with our clients. In all, the range of experiences on offer, means you can rapidly become an expert in your field and continue to grow professionally.

Rewards and benefits

We understand that what you earn and the benefits you receive have an enormous impact on your quality of life. Because we’re always competing to attract and retain the very best people, we continuously review our rewards strategy to make sure it’s the best it can be. It includes:


Competitive starting salary which varies from programme to programme


Generous holiday allowance


Personal laptop


AMEX card


Interest-free season ticket loan


Generous pension scheme


Employee share purchase plan


Three days’ paid charity leave


Subsidised gym membership


Private healthcare


Life assurance


Critical illness cover


Hotel and travel discounts


Generous maternity leave


Paternity leave


Generous car cash allowance (manager level and above)

My Accenture Career

Application Process

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Submit your CV

The first stage of the application process is your chance to give us details of your experience and education within your CV. Make sure to check your spelling and grammar carefully as the smallest mistake could prevent you from moving on to the next stage. Another tip is don’t just list your skills, give examples as to where these have been demonstrated and developed.

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Digital Interview

You will be invited to complete a short digital interview, which you can do at a time and location convenient to you. You’ll need a webcam, either integrated or plug-in on your laptop or PC. This stage of the interview process will cover your understanding of our business and services, and assess your core skills and competencies which are essential to success in the role. Should you be invited to compete the digital interview you will be sent full details on what to expect and how to prepare prior to your interview.

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Assessment Centre

If you are successful at interview stage, you will then be invited to attend a half-day session in our London office. This is a good opportunity to find out more about life at Accenture and ask any questions you might have regarding training, projects and career opportunities. There will also be the opportunity to ask recruiters questions during the session. You will be informed of the outcome of the assessment centre within 10 working days.

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