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L2 Linux Engineer Ops Centre - Assoc Manager / Sr Analyst

Infra Managed Service Associate Manager | Mid-Level | Full time
Job No. R00304064 | London
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L2 Linux Engineer, Assoc Manager, Sr Analyst

Salary: Competitive salary and package (Depending on level of experience)

Locations: London (must be willing to travel to client sites throughout the UK on an adhoc basis).

Accenture are partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure. To support this endeavour, we’re building a high-performance compute operations team in London.

Our work will be sensitive, secure, 24x7 and on the most up-to-date high density compute stacks available. Shift teams will be setup and operate 24x7 and successful candidates working on shift will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. 

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Key Responsibilities:

•Managing and maintaining Linux including installation, configuration, and troubleshooting.
•Managing and supporting  Hypervisors
•Deployment  and configuration clusters On-Premises and Private Cloud platforms.
•Deploying clusters in a containerized environment.
•Perform system administration, networking, scripting, and automation to ensure efficient system operations.
•Effective line and shift management, people development and leadership for junior team members
•Respond to real-time alerts and dashboards for compute, storage, and networking resources to detect service-impacting events.                 
•Perform initial triage and isolation for incidents following established runbooks and procedures.                                                     
•Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance
•Ensure thorough shift handovers documenting operational status and ongoing incidents.
•Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage, and network issues.   
•Develop and refine troubleshooting guides, runbooks, and knowledge base articles.                                                                                     
•Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems.                                                     
•Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements.                                                                                     
•Mentor L1.5 Engineers to support skill development and knowledge sharing.                                                                                                               
•Participate in shift rotations and on-call schedules as required.
•Eligibility for UK Government security clearance

Required Skills:

•Linux experience  
•Technical experience in networking, storage, compute, and related infrastructure.                                                                                      
•Strong understanding of network protocols, configurations, and security measures within a Linux environment.
•Understanding of storage systems (e.g. NAS, Cloud)
•Ability to write and utilise shell scripts (e.g., Bash) and automation tools like Ansible for efficient system management.
•Ability to monitor, diagnose, and optimize system performance for efficiency.
•Expertise in scripting languages such as Python, PowerShell & Shell.
•Expertise in Kubernetes for container orchestration and managing containerized applications
•Experience in incident management, advanced troubleshooting, and operational best practices.                                       
•Understanding of Containers & Container                                            
•Management (Docker, Kubernetes, EKS)                                            
•Scripting for automation (Python, Bash)     
•Familiarity with ITSM, Agile methodologies and tools eg ServiceNow, Jira                                                                                                                                                            

•Bachelors Degree in Electrical Engineering (Relevant experience will be considered)

London

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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