Customer Service Advisor
Customer Service Advisor
Salary: £25,889
Location: Newcastle, Cobalt Business Park
Hypbrid Working: Remote working with occasional visits to Newcastle office. Applicable after successful completion of initial 6 weeks office based training.
Are you passionate about delivering exceptional customer service and making a real difference? We are looking for Customer Service Advisors to join our dedicated team at Accenture. As a key member of our small, dynamic team, you will play a vital role in ensuring local producers receive the guidance and support they need regarding their payments and obligations.
The Role
As a Customer Service Advisor, you will be the first point of contact for local producers seeking assistance with waste fee payment requests. You will handle a variety of inquiries, including challenging invoice amounts, payment instructions, disputes, and complaints. Communication will primarily be via phone, but you will also interact with customers through online chat, email, and postal correspondence. Additionally, you will be responsible for addressing IT-related queries regarding the payment process and channelling them to Service Now when necessary.
Key Responsibilities:
Responding to customer queries via phone, email, chat and post.
Provide customers information relating to the program.
Deliver excellent customer service to customer.
Raise tickets in Service Now.
Redirect tickets to correct resolving areas.
Handling disputes and complaints professionally and efficiently, ensuring prompt resolution.
Managing Ad-hoc requests.
Maintaining accurate records of interactions and following up on outstanding queries.
Ensuring compliance with policies and government regulations
We’d love to hear from you if you have:
Previous experience in a customer service role, ideally within a contact centre or similar environment.
Strong communication skills, with the ability to explain complex information clearly.
Excellent problem-solving abilities and resilience to handle difficult conversations.
The ability to work both independently and as part of a small, supportive team.
Good IT skills.
A proactive and adaptable approach to work in a fast-paced environment.
Ref: NCL01
Newcastle
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.