Products Service Delivery - Senior Manager
Job Role: Products Service Delivery Senior Manager
Location: Multiple Locations Available (must be willing to travel to client sites throughout the UK)
Career Level: Level 6 (Senior Manager)
Salary: Competitive, plus benefits.
Company Background
Accenture as a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. With 650,000+ people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
Accenture is a company that will allow you to learn, grow and advance in an innovative culture that flourishes with shared success, innovative ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.
As a Senior Manager specializing in service delivery within the retail and consumer goods sectors, you will:
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Lead and deliver complex and critical technology services, ensuring alignment with business objectives and customer expectations.
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Manage a team of service delivery professionals, providing leadership, guidance, and support to achieve high performance and service excellence.
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Develop and implement service delivery strategies, policies, and procedures to enhance operational efficiency and service quality.
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Collaborate with cross-functional teams, including technology, operations, and customer service, to ensure seamless service delivery and issue resolution.
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Monitor service performance metrics, analyze data, and generate reports to identify trends, areas for improvement, and opportunities for innovation.
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Manage relationships with key stakeholders, including clients, vendors, and internal teams, to ensure effective communication and collaboration.
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Lead continuous improvement and innovation initiatives, driving process optimization, cost reduction, and service innovation.
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Adapt approaches to be able to deliver effective outcomes in a range of different organisations and operating models.
We are looking for experience in the following areas:
Proven experience in managing the delivery of complex technology services, with a strong track record of achieving service excellence and customer satisfaction
Excellent leadership and team management skills, with the ability to motivate and develop high-performing teams.
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and continuous improvement.
Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels.
Versatility and the ability to succeed in varied organisation and operating models, including SRE, DevOps and ITIL-based organisations.
Demonstrable experience of seeking innovative solutions and approaches and a willingness to drive organisational and technical change.
Preferred Qualifications
·Bachelor’s or Master’s degree in a relevant field or equivanlent; advanced degrees or certifications are advantageous.
·Relevant certifications (e.g., ITIL, Agile, SRE).
·Strong understanding of emerging technologies in retail, including AI/ML, IoT, and Edge amongst others.
What’s in it for you:
At Accenture in addition to a competitive basic salary and car allowance, you will also have an extensive benefits package which includes up to 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! For senior roles additional bonus and equity awards are available.
Closing Date for Applications: 31/05/2025
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
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London
Birmingham
Bristol
Manchester
Equal Employment Opportunity Statement
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.