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SME - Financial Health Operations

Manchester Job No. r00185364 Full-time - Remote

Job Description

Financial Support SME (Financial Services)

Career Level: Analyst

Location: Home Based

Shifts: 5 days a week on a shift basis

2 lates per week (12pm-8pm), 1 early per week (8am-4pm) and every other Saturday (9am-5pm)

Start Date: 25th January 2024

Application Closing Date: 8th December 2023

If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you.

At Accenture we not only offer great benefits and flexibility we also have mentors, career counsellors and buddies who are all there to support your growth and development. We are diverse, innovative, and committed to delivering excellence.

What you’ll receive:

  • A competitive starting salary, as well as an annual performance bonus (based on individual performance)

  • Flexible working – you’ll be based 100% from home for this project

  • 22 days annual leave, plus bank holidays

  • Employee discounts – access to a benefits platform with over 30,000 exclusive savings and free online classes

  • A large range of health and wellbeing benefits including individual private medical cover, access to gym discounts and app-based fitness classes

  • Pension scheme to protect your future

What You'll Be Doing:

Working in Operations, you’ll be at the heart of everything we do - helping our customers.

You'll be the subject matter expert and the go to person for Agents across the team - helping to ensure we're consistently delivering exceptional service and good outcomes for our client’s customers. You'll be involved in collecting information, writing, and maintaining training materials, as well as providing mentorship, training, guiding less experienced Agents, and driving productivity to reach set targets.


We’d love to hear from you if you have:

  • Extensive experience with progression in financial support/collections & recoveries roles in banking/financial services

  • A demonstrable record in coaching high performing teams in financial support/collections operations

  • Knowledge of key and relevant FCA regulations

  • Focus on creating a customer centric culture in delivering good customer outcomes to customers

  • Experience challenging processes and suggesting areas for transformation to instil a culture of continuous improvement

Your application is important to us. If you're selected one of our dedicated recruiters will be in touch to set up an initial call. We understand interviews can be daunting, so we’ll take the time to talk you through the process and you will have an opportunity to ask any questions you may have.

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