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SME - Financial Health Operations
Manchester
Job No. r00185364
Full-time - Remote
Job Description
Financial Support SME (Financial Services)
Career Level: Analyst
Location: Home Based
Shifts: 5 days a week on a shift basis
2 lates per week (12pm-8pm), 1 early per week (8am-4pm) and every other Saturday (9am-5pm)
Start Date: 25th January 2024
Application Closing Date: 8th December 2023
If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you.
At Accenture we not only offer great benefits and flexibility we also have mentors, career counsellors and buddies who are all there to support your growth and development. We are diverse, innovative, and committed to delivering excellence.
What you’ll receive:
A competitive starting salary, as well as an annual performance bonus (based on individual performance)
Flexible working – you’ll be based 100% from home for this project
22 days annual leave, plus bank holidays
Employee discounts – access to a benefits platform with over 30,000 exclusive savings and free online classes
A large range of health and wellbeing benefits including individual private medical cover, access to gym discounts and app-based fitness classes
Pension scheme to protect your future
What You'll Be Doing:
Working in Operations, you’ll be at the heart of everything we do - helping our customers.
You'll be the subject matter expert and the go to person for Agents across the team - helping to ensure we're consistently delivering exceptional service and good outcomes for our client’s customers. You'll be involved in collecting information, writing, and maintaining training materials, as well as providing mentorship, training, guiding less experienced Agents, and driving productivity to reach set targets.
Qualifications
We’d love to hear from you if you have:
Extensive experience with progression in financial support/collections & recoveries roles in banking/financial services
A demonstrable record in coaching high performing teams in financial support/collections operations
Knowledge of key and relevant FCA regulations
Focus on creating a customer centric culture in delivering good customer outcomes to customers
Experience challenging processes and suggesting areas for transformation to instil a culture of continuous improvement
Your application is important to us. If you're selected one of our dedicated recruiters will be in touch to set up an initial call. We understand interviews can be daunting, so we’ll take the time to talk you through the process and you will have an opportunity to ask any questions you may have.
