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Team Leader - Financial Health Operations
Manchester
Job No. r00185357
Full-time - Remote
Job Description
Contact Centre Team Leader – Financial Health Operations
Location: Home Based
Shifts: 5 days a week on a shift basis
2 lates per week (12 pm-8 pm), 1 early per week (8 am-4 pm) and every other Saturday (9 am-5 pm)
Start Date: 25th January 2024
Application Closing Date: 8th December 2023
If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you.
At Accenture we not only offer great benefits and flexibility we also have mentors, career counsellors and buddies who are all there to support your growth and development. We are diverse, innovative, and committed to delivering excellence.
What you’ll receive:
A competitive starting salary, as well as an annual performance bonus (based on individual performance)
Flexible working – you’ll be based 100% from home for this project
22 days annual leave, plus bank holidays
Employee discounts – access to a benefits platform with over 30,000 exclusive savings and free online classes
A large range of health and wellbeing benefits including individual private medical cover, access to gym discounts and app-based fitness classes
Pension scheme to protect your future
What You'll Be Doing:
Working in Operations, you’ll be at the heart of everything we do - helping our customers.
You'll be responsible for managing a team of financial health customer service agents - creating a high performing team who can deliver exceptional customer service and provide good outcomes to our client’s customers. You'll be heavily involved in providing coaching and development support, delivering 121s and quality checking, as well as working with operations leadership in implementing any remediation plans through tailored training and improvement plans.
Qualifications
We’d love to hear from you if you have:
A demonstrable record in leading high performing teams in regulated operations
Previous experience managing in financial support/collections & recoveries operations in banking
Knowledge of key and relevant FCA regulations with focus to create a customer centric culture in delivering good customer outcomes to customers
Strong stakeholder management skills
The ability to challenge processes and suggest areas for transformation and instil a culture of continuous improvement
Your application is important to us. If you're selected one of our dedicated recruiters will be in touch to set up an initial call. We understand interviews can be daunting, so we’ll take the time to talk you through the process and you will have an opportunity to ask any questions you may have.
