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ServiceNow Technical Lead

London Job No. r00179344 Full-time - Hybrid

Job Description

ServiceNow Technical Lead

Location: London

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

As a Team

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. 

The ServiceNow Technical Architect Delivery Manager role encompasses the responsibilities of the ServiceNow Principal Consultant and in addition is expected to show ownership for the successful delivery of engagements through application of superior technical and commercial experience to advance the objectives of the Professional Services team.

This role exerts a company-wide cross-functional influence and helps provide strategic leadership or vision to the whole organisation. As ServiceNow Technical Architect you will hold Technical responsibility for applications across the delivery of Professional Services ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements. 

As a ServiceNow Technical Architect, you will:

  • Ensure technical delivery is in line with the Statement of Work (SoW) scope agreed and highlight any potential changes to SoW scope to the Engagement Manager in a timely manner.
  • Act as a Subject Matter Expert (SME) for ServiceNow in Employee Workflows, demonstrating expertise in Employee Onboarding, Employee Centre/Employee Centre Pro and HR Service Delivery.
  • Experience in Legal Service Delivery (LSD), Workplace Service Delivery (WSD) & Procurement Service Management (PSM) is also desirable.
  • Take the lead to continuously improve technical delivery and facilitate knowledge sharing with wider team
  • Require only broad direction while exercising wide latitude in determining objectives and approaches to critical assignments
  • Own any technical disputes preventing successful service delivery and proactive management of relevant company resources and communications towards successful resolution
  • Be considered an expert and a go-to person for the core ServiceNow products and be confident in presenting solution to clients
  • Demonstrate high level technical knowledge of competitive approaches and products
  • Augment the company’s body of knowledge by ownership and validation of best practice collateral generated by self and others in the form of technical papers or presentations to colleagues and contributing to community-based media
  • Assist the Engagement Manager by application of relevant commercial knowledge of services business issues
  • Work with the sales team to understand the solution that has been designed and the specific client requirements, to ensure a seamless handover between sales and delivery.


We are looking for experience in the following skills:

  • ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, and HR. Certified Technical Architect certification is highly desirable but not mandatory
  • Strong Pre-sales experience, ITSM experience would be advantageous (Tool or business process). 
  • Exhibits prior and current technical expertise in web technology and the ability to learn new technology. 
  • Understanding of and experience selling to enterprise IT architecture. 
  • Exhibits strong technical expertise in designing and delivering scoped application
  • Background in ITIL, Service Management, Asset Management, IT Management and HR. 

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, access to app based fitness classes, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing date for applications is 31/12/2023


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