Financial Support Team Lead - Financial Health Operations
Location: Home based
Salary: Up to 35k depending on experience
Shifts: 5 days a week on a shift basis
2 late's per week (12pm-8pm), 1 early per week (8am-4pm) and every other Saturday (9am-5pm)
If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you.
We at Accenture care deeply about what we do and the impact we have with our clients and communities. At the very heart of this are our people who are diverse, innovative, and committed to delivering excellence.
At Accenture we build careers. We have mentors, career counsellors and buddies who are all there to support your growth and development. This is a great opportunity work for a company where you are encouraged to bring your best self to work every day and be part of a positive and dynamic team!
We offer a variety of excellent benefits including (but not limited to!):
A variety of health and wellbeing benefits including individual private medical cover, access to app-based fitness classes and discounts at a range of gyms
Excellent employee referral programme with generous bonus payments for introductions
Excellent Pension scheme
Employee Share Purchase Plan
As a Team Leader you will be responsible for managing a high performing team of financial health customer agents to can deliver exceptional customer service and provide good outcomes to our client’s customers.
The role will cover the following, but not limited to:
Leading a team of Customer Support Agents
Providing coaching and development support for your team
Act as a mentor and quality checker where required for the team to consistently meet productivity and quality targets
Own and deliver regular 121s, delivering and leading impactful stand-up calls daily
Working with operations leadership in implementing any remediation plans through tailored training and improvement plans