Job Description

Role: Telco Networks & OSS Manager
Location: London
Career Level: Manager
Travel: 2-3 days / week

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. 

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

For our newly formed Cloud First Networks business unit of we are looking for new talent to complement our team. Our existing 8,000+ team of strong Network Professionals combine deep business insight and technology supporting CSPs (Communication Service Providers); Technology and Hyperscale clients to deploy, transform; scale and operate their networks. There is no one player who can bring together the scale and the e2e capabilities that we can. This is what our clients’ current challenges and opportunities demand of us and it is what differentiates us in the market.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and on ground-breaking opportunities and will have the opportunity to develop a wide range of new skills on the job.  

As a Telco OSS Advisory Manager, you will/you will bring:

•    Proven stakeholder management skills/experience with senior stakeholders e.g. Head of Department or OSS product managers
•    An understanding of network and OSS architectures and domains   
•    Understanding and experience of industry challenges and best practices for architecting and implementing OSS solutions
•    Knowledge and experience in defining OSS processes e.g. deployment, creation and service management 
•    Define, create and execute client workshops/interviews to facilitate detailed understanding of problems and potential solutions
•    Analyse client requirements, existing as-is OSS architecture to identify opportunities for improvements and defining architecture and processes 
•    Assist in technical aspects to scope and define client solutions during business development activities 
•    Experience managing and coaching junior staff will be viewed favourably
•    Support sizing and dimensioning of solutions


We are looking for experience in the following skills:

•    6+ years of experience working with, or for Telecommunications (fixed or mobile) or Cable operators
•    2+ years of hands-on experience in Operational Support Systems (OSS) consulting, architecture, design, processes and or solution implementation of e.g. service assurance or service orchestration or deployment 
•    E2E understanding of Telecom network technologies (fixed and mobile), standards, OSS interfaces, tools and processes 
•    Access, Core, Transport network architecture
•    Service Assurance Processes (Event, Incident, Problem, Preventive Maintenance, Configuration, etc.)
•    Tools and data models that support processes with a focus on network optimization and operations (Network Fault Management, Network Performance Management, Service Quality Management, Customer Experience Management, Network Planning, Inventory)
•    Integration architecture with network data sources cross vendor and technology (EMS, NMS, probes, NEs, VNFs, )
•    OSS Architecture (e.g. Service Assurance, Service Management, Fulfilment, Network Assurance, Network Inventory and Resource Management)
•    Cloud architecture and related services used to support OSS capabilities
•    Experience in Telco network OSS solution implementation
•    Understanding of 
o    Standards and frameworks (3GPP, 5G, LTE, ETSI, 5GAA, 5GMF, ITU, ITIL, TMF)
o    Telco NW technologies including O-RAN (e.g. Altiostar, Parallel Wireless), SON architectures
•    Bachelor's Degree in IT, Telecommunication Engineering, or other technical studies

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. 

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 70000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.


All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

More Accenture UK Ratings and Reviews

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