Job Description

Role: Compliance as a Service, Service Delivery Manager

Location: Newcastle

Career level: Associate Manager, 8

Salary: Excellent salary and benefits package (dependent on experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. 

As a Service Delivery Manager you will:

Operations Account Delivery Leads work as trusted client advisors, bringing together Accenture’s expertise and thought leadership to shape solutions that help our clients’ deliver their most critical business outcomes. They bring together the right Accenture team to drive profitable delivery, influence the client’s strategy, expand Accenture’s footprint, and ensure sustainable account growth.

The Operations Account Delivery Lead is the primary owner of the client relationship for all Operations services Accenture provides, and manages the delivery of Accenture’s commitments as defined in the contract.

The Operations Account Delivery Lead is responsible for strategically positioning Accenture for growth, supporting the financial management of the account (P&L), and for assuring quality by managing key risks and issues related to the services provided.

The Operations Account Delivery Lead also acts as point of contact for resolution and escalation with the client and internally within Accenture. They will also liaise with the Client Account Lead (CAL) and leadership within the onshore and offshore Service Delivery teams who reside within Accenture’s Global Delivery Network (GDN).

  • Develop and grow long-term key client relationships, and deliver high levels of client satisfaction
  • Support the operational management and financial performance of the contract
  • Grow Accenture’s Operations business. Meet or exceed client account growth targets
  • Increase/drive market & internal awareness of targeted offerings & products.
  • Comply with Accenture sales methodology. Maintain sales pipeline accuracy
  • Contribute to a positive work environment that influences high employee engagement and supports Accenture’s retention and diversity targets
  • Create actionable performance achievement plans for self (and others as appropriate) that include succession plans, capability development (team skills building), and contributions to knowledge sharing etc.


Qualifications

We are looking for the following skills:

  • Demonstrated and referenceable experience directly owning key client relationships and delivering high levels of client satisfaction
  • Track record in delivering growth revenues from value created within the account
  • Proven ability in delivering to financial outcomes (effective P&L management), and exposure and understanding of commercial models related to outsourcing relationships
  • Recognised leader and developer of people working in diverse team environments
  • Extensive experience in delivering industry offerings such as KYC and AML
  • Ability to meet travel requirements, when applicable
  • Bachelor’s or higher Degree and/or industry qualifications
  • Experience in interacting with key client executive influencers, and building trusted relationships across the client organisation
  • Track record in managing service delivery performance against the value proposition and contracted performance outcomes
  • Proven ability to build, manage and foster a team-oriented environment
  • Experience in a matrix organisation dealing with multiple service lines, managers/approvers, and knowledge of shared services operating models
  • Experience in commercial principles for outsourcing or managed service deals
  • Excellent communication (written and oral) and interpersonal skills
  • Ability to work creatively and analytically in a problem-solving environment
  • Excellent leadership and management skills

Project-Related Skills

  • Accenture Delivery Methods
  • Account Delivery Management
  • Account Management
  • Contract Management
  • Cost Accounting
  • Customer Insight
  • Deal Shaping
  • Financial Analysis
  • Industry insight
  • Negotiations Management
  • Offering insight
  • Solution Architecting
  • Value Analysis and Prioritization

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 674,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

More Accenture UK Ratings and Reviews

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