Are you a Support Analyst keen to progress your career in a visionary, highly successful consultancy? Do you want to work with a globally recognised leader in retail tech, focused on delivering the exceptional to both clients and internal team?
We’re looking for Support Analysts who are looking for a genuine opportunity to be recognised, add value and take ownership of their development in a collaborative working environment. You’ll be providing technical support and consultancy for Duty Management / Blue Yonder WMS Solutions.
Your New Role:
Manage Incidents on behalf of a customer
Identify root cause of logged incidents such as;
Configuration Issues
Customisation Issues (Workflows / Printing / Interfaces Issues)
Software Issues
Database Issues
Customer errors
Ability to prioritise incidents according to severity
Production and analysis of trace files to establish root cause
Ability to resolve configuration & customisation issues with support from Team Members
Log, monitor, escalate and manage incidents, problems and root cause analysis which have been handed to the development team.
As required manage roll-outs of any fixes / patches to customers
Respond to logged support cases via telephone, email, call management system, and other tools and technologies
Provide on call cover and carry out tasks as required
Ensure everything is documented in the KMDB
What we’re looking for in you:
Excellent communication skills, both written and verbal.
Service Desk and L1 / L2 support experience
Practical, Operational, Support and “hands-on” for IT systems and services
Good understanding of databases.
Team Player, able to mentor others
It would also be great if you had:
Technical Progress skills
Support of IT systems (infra / App / DB) in a Retail / Supply Chain area
Knowledge/Experience of other WMS systems
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Multiple Locations
Program, Project & Service Mgmt
Posted 1 day ago
United Kingdom London
Program, Project & Service Mgmt
Posted 2 days ago
United Kingdom London
Program, Project & Service Mgmt
Posted 8 days ago
Current Employee - Analyst in London, England.
Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.
Cons: Salaries competitive but not market leading, work life balance can be questionable at times.
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