Job Description

Are you a Support Analyst keen to progress your career in a visionary, highly successful consultancy? Do you want to work with a globally recognised leader in retail tech, focused on delivering the exceptional to both clients and internal team?

We’re looking for Support Analysts who are looking for a genuine opportunity to be recognised, add value and take ownership of their development in a collaborative working environment. You’ll be providing technical support and consultancy for Duty Management / Blue Yonder WMS Solutions.

Your New Role:

  • Manage Incidents on behalf of a customer

  • Identify root cause of logged incidents such as;

    • Configuration Issues

    • Customisation Issues (Workflows / Printing / Interfaces Issues)

    • Software Issues

    • Database Issues

    • Customer errors

  • Ability to prioritise incidents according to severity

  • Production and analysis of trace files to establish root cause

  • Ability to resolve configuration & customisation issues with support from Team Members

  • Log, monitor, escalate and manage incidents, problems and root cause analysis which have been handed to the development team.

  • As required manage roll-outs of any fixes / patches to customers

  • Respond to logged support cases via telephone, email, call management system, and other tools and technologies

  • Provide on call cover and carry out tasks as required

  • Ensure everything is documented in the KMDB


What we’re looking for in you:

  • Excellent communication skills, both written and verbal.

  • Service Desk and L1 / L2 support experience

  • Practical, Operational, Support and “hands-on” for IT systems and services

  • Good understanding of databases.

  • Team Player, able to mentor others

It would also be great if you had:

  • Technical Progress skills

  • Support of IT systems (infra / App / DB) in a Retail / Supply Chain area

  • Knowledge/Experience of other WMS systems



All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

More Accenture UK Ratings and Reviews

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