Spark44 - Team Lead / Senior Market Project Manager – China

Company Profile

Spark44 is a new type of agency, established as a joint venture with Jaguar Land Rover globally.
 

We’re not an in house department; we’re a separate business with a specialism in automotive and luxury goods. We are Demand Creation Partners. That means we work across all platforms with a clear customer journey strategy. From the point of Intrigue, through an inform stage, close of sale and delivery of the on-going relationship.

ROLE OVERVIEW:

Working closely with the S44 BHX teams, the focus of the MPM is to manage the delivery of projects within a specific market remit. Operating as the main Project Manager for Market coordination between JLR Global and JLR’s key regions and markets, the MPM will manage all elements of Market-coordination, across 3 channels – brochure, website and the Configurator as well as having specific responsibility to resolve issues at a regional level. The MPM will be capable and confident resolving issues and able to work autonomously. This role is pivotal to our internal global organization and the dedicated Markets are the Client-base. This is a truly global position and requires someone who can manage expectations, deliver projects against timelines and communicate effectively.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Lead their designated market, be the main point of contact for issue resolution, but escalate when required

• Manage your clients to successfully deliver print collateral and launch websites according to agreed timings for their designated market(s)

• Build strong and robust relationships with your JLR Global and local clients, the S44 BHX teams and our local Spark44 colleagues

• Understand that the MPM role reports to JLR Global and that the delivery of translated Global assets into local market is the role’s core objective, rather than the localisation of Global assets

• Ensure you are communicating effectively any changes, updates, work coming in regularly to both your clients and to the BHX departments

• Become a ‘market specialist’ – understanding each of the markets in depth and taking ownership for identified projects

• Ensure all timings in the critical path are adhered to without fail

• Collaborate with internal and S44 BHX teams and the external Agency partners to resolve issues

• Working with Senior Project Manager to establish and manage project plans through to delivery

• Where deadlines cannot be met, then work with the SPM and BHX teams to work up a manageable contingency plan

• Update status reports daily and complete timesheets

• Understand and adhere to the WoWs and BHX processes

• Write clear and concise briefing documents in a timely manner for all stages of the project delivery to enable BHX teams to act quickly on all instructions

• Understand the overall critical path for the market projects and the client agreed SLA’s for delivery

• Take responsibility for all QC and ensuring the correct approval signatures have been given both internally and externally