Job Description

Networks Operation Engineer - Portsmouth
Location: Portsmouth (On Site)
Competitive Salary & Package: (Dependent on Experience) 
Career Level: Analyst, Senior Analyst or Consultant

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. 

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. 

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client. 

The Network Engineer’s role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s.

Key Responsibilities:

  • Plan and execute in depth technical activity.

  • Influencing the direction of activities/plans and providing technical insight and guidance to others. 

  • Investigate and help resolve issues on customer’s network and IT environment and using agreed troubleshooting methodologies. 

  • Manage network support cases to enable fast resolution that exceeds our customers’ expectations.

  • Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. 

  • Using the central document repository, to ensure knowledge sharing across the team and enable best practice. 

  • Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre. 

  • Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings.

  • Participation in the on-call and shift rota, this is an onsite delivery-based role.



Qualifications

Skills & Experience:

  • Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application.

  • Experience within information security/technology focused on networking.

  • Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.

  • Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas.

  • Proven experience in incident management, service request management and problem solving.

  • Experience of using ticketing systems and use of monitoring and management tools. 

  • Ability to communicate effectively and build relationships to understand client requirements.

  • Ability to deliver against deadlines and agreed SLA targets.

  • Ability to take ownership of an issue or task and see it through to completion.

Set yourself apart:

  • ITIL qualification desirable.

  • Full clean driving license is preferable. 

  • Juniper Junos experience

  • Checkpoint experience

  • Firewall Orchestration

What’s in it for you:

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

More Accenture UK Ratings and Reviews

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