Job Description

The Role

Do you want to be part of a consultancy at the cutting edge of information security? At Context, we pride ourselves on our unique and meticulous approach to helping our clients solve their most complex information security challenges.

We are in the process of building our team from its current size to a head count of 30+ staff, to assist with this and take our team to the next stage in its journey to becoming the UK’s premier SOC for clients of National Significance we have an excellent opportunity for a SOC Operations Manager to support our strategic clients through the delivery of Managed Security Services.

Our service provides our clients with access to 24/7 monitoring, threat detection and incident response services for a truly holistic and world-class approach to cyber defence.

Our team is responsible for delivering SOC monitoring services to a specialised niche of clients of National significance, this mean we are at the very top of our game.

The SOC Manager will oversee and coordinate the activities of SOC personnel; implementing security assessment and incident response protocols, across the entire range of specialisms, both analytical and technical within the SOC environment.

The successful candidate will mentor the SOC team on technical and analytical issues and ensure that standard operating procedures are followed, across the team. This will also include the establishment and maintenance of performance metrics that will assist in guaranteeing a high level of productivity, support and operational readiness/resilience within the Team.

There will also be a requirement to support activities such as infrastructure enhancements and change management control.

Key Responsibilities

·     Provide supervision to direct reports;

·     Develop and administer SOC processes and review their application to ensure that SOC’s technology, policies, and procedures are operating effectively;

·     Provide management oversight for the identification, triage and response to possible/live cyber security events or incidents;

·     Produce and review aggregated performance metrics;

·     Manage and increase the effectiveness and efficiency of the SOC, making tangible business improvements; improving coordination and delivery with other parts of the organisation.

·     Actively participate in activities to increase our customer’s satisfaction with the service provided.

·     Play a leading role in the recruitment, assessment and on-boarding and training of new staff.

·     Play a leading role in long-term SOC strategy and planning, including initiatives which strive toward operational excellence.



Qualifications

Person Specification

Experience (Desirable)

·     Degree in Computer Science, Computer Forensics or Computer Engineering (or equivalent experience);

·     Relevant industry certifications such as GCIH, CREST Certified Incident Manager;

·     Experience in building and managing a high performing team of security specialists;

·     Experience of managing a team to meet performance and service metrics;

·     Experience of implementing incident management and change management best practices;

·     3+ years’ experience in a technology management role;

·     8+ years of information security experience;

·     Experience of working and leading in a Security Operations Center;

Skills

·     Excellent leadership and management skills;

·     Effective verbal and written communications skills.

Location

·     Minimum requirement to be on-site in the Cheltenham Offices 2 days per week

Mandatory Pre-requisite

SC clearance is mandatory. The criteria for SC clearance is all candidates that are considered must have been a UK resident for a minimum of 5 years with no long periods outside of the UK.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

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