Job Description

Role: Technology for Operations - Program, Project & Service Management Associate Director

Location: London

Career level: 5

Salary: Excellent salary and benefits package (dependent on experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

TFO – Europe Lead is responsible for supporting all technology aspects during a BPS transformation program.  This includes working during and after initial mobilization to support business process transformation and ensure that in-scope technology is providing the expected productivity / savings and target business outcomes.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. 

In our team you will learn:

This role will work closely with client teams, TFO teams, ACN tech teams, and 3rd party vendors as required to help ensure successful delivery of transformation program. The role will also be the senior point of contact for our client, account and geo leadership for technology being used for delivery of services.  The role’s accountability spans all technology being deployed for BPS clients, including those not delivered by Technology for Operations.

This role will also oversee additional roles / positions within the market (geography) or within a specific business offering of specialization.

As a PPSM Associate Director you will:

Relationship / Stakeholder management:

  • Builds relationships with key client Director and C-Level executives (technology and business) as well as Accenture account and delivery team leads that facilitates open communication and trust
  • Governance
  • Responsible for ensuring the right staffing and team structure is in place to contribute to the client’s journey to intelligent operations and support the technology enablement to deliver committed value and business outcomes.  This will include escalation management, issue and risk management, and technology value status reporting

Transformation and Project Management:

  • Participate and help drive the account and portfolio’s transformation journey (Journey to Intelligent Operations, other such initiatives…)
  • Coordinate with client Director and C-Level executives to align Accenture and client dependencies and milestones
  • Responsible for ensuring the overall technology enabled provides required savings and committed business outcomes.
  • Responsible for value definition and realization plan
  • Manage overall technology enablement for the program, including close coordination with resources in Technology, Business Transformation and Insights and Intelligence teams.
  • Accountable for overall technology risk and issue resolution management from Accenture
  • Identify risks early and avoid client escalations
  • Manage client escalations where unavoidable - assign appropriate resources, maintain the right communication channels right Accenture and client leadership on status updates, and drive to closure

This job description reflects management's assignment of essential functions. It does not prescribe or restrict other responsibilities that may be assigned


We are looking for experience in the following skills:

  • Strong domain experience in one or more areas such as Finance and Accounting, Procurement, Supply Chain, Talent & HR, Marketing Ops, Health, Financial Services, etc.
  • Experience leading large / complex process and system transformation programs
  • Well-developed risk analysis and mitigation skills
  • Demonstrated ability to build and lead virtual teams
  • Proactive issue/conflict identification and resolution ability
  • Strong problem-solving skills
  • Ability to communicate with Director and client executives effectively
  • Proven client facing skills
  • People management with demonstrated ability to build and lead virtual teams
  • Experience performing formal quality assurance reviews
  • Extensive experience managing programs, projects, and teams
  • Previous experience working on complex transformation programs
  • Experience analysing issues and risks and work through approach and strategy to resolve or mitigate

Set yourself apart:

  • Program / project management experience for large programs, including managing work plans, staffing, financials, issue & risk management, etc.
  • Experience with identifying and implementing business transformation initiatives
  • Familiarity with core technology solutions and functions (security, quality assurance methodologies, process modelling, etc.)
  • Familiarity with industry standard business applications associated with area of domain expertise.
  • PMP or equivalent certification and experience with Accenture Delivery Methods and/or Agile delivery model

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 674,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

More Accenture UK Ratings and Reviews

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