Job Description

Service Management Advisory Consultant

Location: Glasgow

Salary: Competitive Salary + Package (Dependent on experience)

Career Level: Accenture will be hiring at Senior Analyst, Consultant and Associate Manager levels

Accenture is a leading global professional services company, providing a broad variety of services in strategy & consulting, interactive, technology & operations, with digital capabilities across all of these services. With our thought leadership & culture of innovation, we apply industry expertise, diverse skills & next-generation technology to each business challenge.

We believe in inclusion & diversity & supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual & Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion & diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do & the impact we have with our clients & with the communities in which we work & live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

As a team:

Accenture’s CEO Julie Sweet has announced & committed to the formation of Accenture area backed by a $3 billion investment over three years. This strategic directive will ensure Accenture will continue to be an authority in Cloud consulting & enable us to support organisations across industries on their journey to cloud & become truly ‘Cloud First’ & realise greater value faster & at scale. Our substantial investment demonstrates our dedication to delivering greater value to our clients when they need it most.

You'll learn, grow & advance in an innovative culture that thrives on shared success, varied ways of thinking & enables boundaryless opportunities that can drive your career in new & exciting ways.

If you’re looking for an ambitious career working in a vibrant environment with access to training & a global network of experts, this could be the role for you. As part of our distributed team, you'll be working with ground breaking technologies & will have the opportunity to develop a wide range of new skills on the job.

An exciting opportunity has arisen to join a forward-thinking Service Management Practice that is working closely with clients to develop and drive solutions within the changing technology landscape. 

Recent technology trends such as the adoption of Service-oriented architectures, infrastructure and software-as-a-service, network convergence and mobility means that it is more important than ever for companies to support the creation of value across the organisation while delivering improvements in IT’s flexibility. 

As a Service Management Consultant, you will:

  • Play a key role throughout the Service Management lifecycle; from developing a Strategy to Designing solutions, Delivering outcomes, and continual improvement.

  • Use strong business analytical skills to synthesise client issues into key challenges which need addressing

  • Provide capabilities for assessing and selecting commercial off-the-shelf service management tools and products

  • Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey

  • Gather requirements and to provide guidance on how to design and develop service management as a strategic asset

  • Design of a Service Catalogue to enable IT to communicate effectively with the Business

  • Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects

  • Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design

  • Utilise Project Management experience to deliver, manage and track deliverables and projects

  • Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev/Ops

  • Enable client business outcomes through delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption

We are looking for experience in the following skills:

  • ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable)

  • Proven ITSM tooling implementation experience

  • Supporting customers through Transformation journeys (i.e. Journey through cloud)

  • Exceptional communication and presentation skills covering both technical and business concepts

  • Strong stakeholder management and communication skills

  • Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsory

What’s in it for you:

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the outstanding services we are known for.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human resourcefulness every day, serving clients in more than 120 countries. We accept the power of change to build value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Closing Date for Applications 30/06/2022
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

SRG100



Qualifications

We are looking for experience in the following skills:

  • ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable)

  • Proven ITSM tooling implementation experience

  • Supporting customers through Transformation journeys (i.e. Journey through cloud)

  • Exceptional communication and presentation skills covering both technical and business concepts

  • Strong stakeholder management and communication skills

  • Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsory

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

More Accenture UK Ratings and Reviews

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