Job Description

Role: Accenture Song - Account Manager (Accessories & Customer Service)

Location: Birmingham
Career Level: 10
Salary: competitive package

Role Overview:

Account Manager is a critical role within the Brand Response team in Birmingham. The Brand Response team is a dynamic group of people that sit within the broader Birmingham team who look to solve Client briefs through BOLD, BRAVE and efficient creative executions.

This role will see you looking after and running successful Global Customer Service (CS) / After Sales campaigns. Campaigns that work across key touchpoints in the customer journey (Social Media, tactical emails campaigns, digital eBrochures, Digital Display banners, etc).

You will work with Resource Managers, Creative teams and Finance to ensure everyone is aware of the tasks at hand for a successful and timely delivery. You will be required to support the Senior Account Manager and Account Director when presenting to the Client in Project Status meetings and highlighting any risks, and mitigation of them.

In parrell to the CS campaigns, you will also be involved in the creation of new vehicle Accessories content… eBrochures, Social Media, emails and more. This is a key role and responsibility as it requires you to link up with key stakeholders both internally (Spark44) and externally (JLR Client) to ensure new vehicle launches are as effective as possible for the business.

Rolling out successful content will require an innate ability to develop strong, trusted relationships with not only the JLR Clients but also your internal team members. As the main driving force for the year ahead looks at a ‘Global for Local’ approach… it will be as important as ever to drive market uptake of our campaigns. Ensuring they meet the needs of our fellow Sparkies in market. We develop highly creative work, so as an Account Manager, you will need to have a keen eye for great creative, and attention to detail - this should come more naturally to you as you learn to interrogate creative work.

Key Responsibilities:

  • Establishing yourself as a strong account handler, both internally and with the Client, showing the ability to quickly build relationships, instilling trust & confidence in Client

  • Maintaining clear and accurate documentation, files and recording notes and actions from meetings carefully (in Contact Report form). Further to input from your team, ensure that Contact Reports are supplied to Clients, and all internal attendees, within 48 hours of a meeting

  • Successful delivery of projects – on time, on resource budget, in scope and to Spark44’s expected level of quality

  • Collaborate with colleagues to develop accurate timing plans for the delivery of projects and present to the Senior Account Manager and Account Director

  • Responsible for accurate and honest reporting of the status of all project deliverables

  • The internal ‘single point of truth’ for the project

  • Identify, communicate and manage the Critical Path on projects

  • Support the creation of a standardised project plan for Accessories e-Brochure delivery

  • Manage all internal and external stakeholders involved in delivery, including third party suppliers. Facilitate communication and build lasting relationships between all internal and external stakeholders.

  • Collaborate with colleagues to ensure all creative and artwork time is booked in and the Resource Managers are briefed

  • Interrogate creative, to ensure that our response to the Client’s Brief is fit-for-purpose/pushes the boundaries etc.

  • Ensure that you keep abreast of the wider campaign marketing communications strategy e.g. ATL, Social and CRM

  • Manage and promote uptake of our CS & Accessories comms through the central ‘HUB’ and other Retailer specific platforms (GRMS - Global Retailer Marketing Solution)

  • Ensure Market contacts are keep up to date with new work coming out of the Global team. Ensure we listen to the Markets as this will guide what we inevitably create for them to use … ‘Global for Local’


Person Specification:

  • Demonstrable experience of working in key advertising and marketing disciplines

  • A minimum of 18 months experience working in a Client Services/Account Management function, in a marketing agency environment

  • Passion about the industry demonstrated by a genuine interest in and enthusiasm for all aspects of marketing and communications

  • Ability to articulate what makes a good advertising campaign or communication initiative

  • Excellent communication skills – both written and verbal

  • Strong presentation skills

  • Negotiation and influencing skills

  • Commercial acumen and business understanding

  • Ability to build outstanding relationships with key client personnel

  • Ability to work effectively under pressure and meet deadlines

  • Passionate about getting others involved and having fun along the way. Someone who enjoys a big challenge!

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture Song

We connect deep human and business insights with the power of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, and rewarding. At Accenture Song, we’re reimagining business through experience.


Industry: Marketing & Advertising

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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