Job Description

2nd Line Desktop Support Senior Analyst –White Glove Focused

Location: London

Salary: Dependant on experience plus excellent benefits

Career Level:  Senior Analyst

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge,

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. 

In our team you will learn:

  • Deliver effective incident queue management via current call logging toolsets.  Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution.

  • Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required

  • Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals.

As a Senior Analyst , you will:

  • Focus on Supporting the Senior leadership and the White Glove service

  • Proactive intervention and monitoring to prevent incidents when required

  • Close collaboration with the EA community to support the MD community

  • Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk.

  • Perform PC upgrades using defined internal processes, including data backups and restore.

  • Provide IT support for events such as new joiner inductions, VIP meetings and other events where required.

  • Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria.

  • Act as a technical resource for key technology projects when required.

  • Ensure that appropriate cost recovery of products and services is effectively communicated to customers and actioned correctly using set process and tools.

  • Perform timely updating of the asset management records to accurately account for movement of IT hardware within the environment in accordance with agreed asset management processes and policies

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We are looking for experience in the following skills

  • High level 2nd line support skills

  • Good communication both verbal and written

  • Able to work independently or as part of a team

Set yourself apart:

  • Willingness to learn

  • Proactive approach

  • Excellent communication skills comfortable with communicating at all levels

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Closing Date for Applications 31/12/2021

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

More Accenture UK Ratings and Reviews

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