Job Description

Technical Support Senior Analyst

Location: London, United Kingdom

Career Level: Senior Analyst

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

The Opportunity:

This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components of Accenture Interactive.

Backed by multiple specialist technical and project teams within Accenture, the Interactive Local Technology Support team provide point-of-delivery support to several key entities within Accenture Interactive (including Droga5, Karmarama, Fjord, Rothco, Bow & Arrow, Spark44). The team is based at the offices of the Interactive agencies in London and very much embedded within the culture of those locations.

You will have a strong Mac support experience and be familiar with working on a support helpdesk for users operating within an Active Directory environment. As well as Mac support skills, you will also have a solid working knowledge of Windows along with experience of working with a range of network/server environments and also ideally familiarity with various audio-visual technology support.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. 

What you will be doing:

  • 1st & 2nd line computer and A/V support

  • Logging tickets on Service Now and progressing to completion taking relevant action where necessary

  • Preparing new laptops and running mini induction sessions for new starters

  • Writing and maintaining documentation

  • Updating asset management systems

  • Assisting with various project work

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Qualifications

Key skills / experience / attributes / technologies:

  • Strong experience supporting MacOS and Windows in an Active Directory environment

  • Hardware provisioning experience (JAMF / PXE)

  • iOS / Android support

  • Good appreciation of networking fundamentals

  • Support of O365 / Adobe Suite / Google Suite

  • Experience of ticketing systems (e.g. Service Now)

  • Experience working with JAMF / InTune

  • Support of Audio-Visual systems

  • Positive, can-do approach

  • Methodical troubleshooting

  • Ability to work within a fast-paced environment, use your own initiative and communicate with all levels of the business

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 31st December 2021

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

More Accenture UK Ratings and Reviews

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