Job Description

Spark 44

Location: Birmingham

JOB TITLE

ACCOUNT MANAGER

FUNCTION:

ACCOUNT MANAGEMENT

REPORTS TO:

Group Account Director

REPORTING OFFICE:

BIRMINGHAM

Career Level: 10

Accenture is a leading global professional services company who have joined forces with, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person.

Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

This role will work within the Spark44 team

Reporting to Group Account Director, the Account Manager (AM) manages all client feedback provided to the agency, and ensures that this is shared internally with the relevant departments to move projects forward, using agreed documentation

Client Partnership

Build strong, trusting relationships with key stakeholders, representing the Client Partners’ views throughout the life cycle of a project but should also be happy to challenge convention as and when necessary

Act as a Brand Guardian, immersing yourself in all product developments and be able to advise on industry and technology trends and developments

Ensure the Client Partner understands agreed workflows and manage them through the delivery process

Clearly communicate and support the Creative Team with the Client’s brief, ensuring the Client Partner’s voice is not lost

Establish an excellent “eye” for creative output, recognising strong creative work and when work could be improved

Act as a Brand Guardian, immersing yourself in all product developments and be able to advise on industry and technology trends and developments

Commercial Acumen

Demonstrate a clear working knowledge of the agreed Scope of Work (SOW) and the status of projects

Ability to deliver campaigns on time, on budget with aplomb

Support the Client Partners growth objectives

Ensure the Client Partner are aware of any out of scope work, working with project management/production to provide associated estimation of work/time/costs

Navigate the Client Partner’s approval process through to PN receipt, ensuring the Finance Team are fully aware.

Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of the account – escalating when necessary to avoid commercial risk

Operational

Work with traffic management and creative, with a clear understanding of the Client’s brand and business objectives in order to develop the creative concepts or content to a standard ready for Client presentations, ensuring they are on brief.

Manage the day to day running of all projects including responsibility for having the right resource to deliver campaigns

Responsible for communicating project status, flagging scope creep to the Client (as identified by the Project Manager) in addition to gaining approval on estimates/ requesting Notice of Revisions (NORs).

Attend all internal meetings as the project progresses, providing any relevant updates

Be responsible for ensuring that everything has been actioned from the brief BEFORE presentation to the client

Deliver work to an exceptional standard, ensuring that everything that has been briefed has been actioned, BEFORE client presentation.

Attend client-facing meetings, providing a supporting role to the Account Director/Business Director when they are presenting to the client

Be responsible for creating the client-facing Contact Reports from ALL client meetings.

Be responsible for writing all necessary Creative Development briefs AFTER the client meetings – using the Contact Report as a basis  

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Qualifications

Person Specification

EXPERIENCE /SKILLS:

QUALIFICATION

LENGTH OF EXPERIENCE

2-3 years in a similar role

WORKING BACKGROUND

  • Experience working with international client relationships, in multiple markets with multiple stakeholders
  • Experience of premium brands, (preferred)
  • Integrated marketing experience (Paid social, Digital, and CRM production
  • Experience of all digital channels

CORE SKILLS

  • Able to manage cross-channel campaigns at a Global local Level with a strong emphasis on digital channels
  • Able to articulate and present ideas with conviction
  • Able to make decisions and solve problems based on sound technical knowledge
  • A clear communicator, in person and writing – with fluent oral and written Business English
  • Excellent time management/prioritisation and project management skills
  • Commercially aware
  • Good numerical / financial understanding
  • IT literate
  • Approachable, outgoing and diplomatic - must have excellent emotional intelligence
  • Comfortable building strong connections with the wider Account Management function globally

PERSONAL QUALITIES/ BEHAVIOURS WE LOOK FOR:

Proactivity – willingness to put yourself forward for new challenges.

Acting with integrity, respect and thoughtfulness.

Delivering through others, adapting where necessary to achieve and deliver beyond your own limits.

Demonstrating humility. Adapting quickly to new situations.

Ability to make sound and timely decisions, knowing when to escalate to avoid commercial risk.

Strong analytical skills: thinking short and long term.

Appreciating the value and concerns of other team members. Acting as an Ambassador for your area.

Looking to avoid ‘waste” – be it time, money, energy or emotion.

Actively striving to contribute and support others, building a strong network for yourself both internally and externally.

Demonstrating enthusiasm, energy and imagination. Wanting to contribute to the culture of the agency. Working hard, but having fun along the way.

This job description is not exhaustive and does not preclude future change.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

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