Job Description

Title: Account Manager – Retail

Location: London

Career Level: 10 Senior Analyst

Competitive Salary and Package (depending on experience)

Accenture Song is the world’s biggest digital agency.  We help the world’s leading organisations create and deliver the best customer experiences on the planet. Home to droga5, Karmarama, and a network of a leading, award-winning creative agencies worldwide, we are a diverse team of creative problem-solvers at the forefront of modern communication.

Accenture Song is a new kind of partner for a new kind of client. We are designed from the ground up to empower clients to own Experience from start to finish. We believe that a great idea can transform an Experience, and a great Experience can transform lives. We are committed to helping design, build, run and communicate Experiences that make peoples’ lives better, more productive and more meaningful.

This role will work within the Spark44 team, serving a global automotive client (Jaguar Land Rover Transforms Global Marketing Communications Model | Accenture).  The Spark44 team creates brand communications, delivering award-winning creative and marketing effectiveness across end-to-end customer communications.

The Role:

We are looking for an Account Manager (UK Retail) to be responsible for managing UK Retailer Marketing campaigns. A focus on building client and Retailer relationships and managing workflows – working collaboratively to help define briefs, develop ideas and deliver effective and innovative solutions. The Account Manager will ideally have a proven track record and experience of managing automotive retailer campaigns at an operational level.

Role Responsibilities:

Client Management

  • Build strong, trusting relationships with key stakeholders across the business and support your day to day clients in all aspects of their campaigns
  • Ensure the client understands agreed workflows and manage them through the delivery process – showing flexibility and providing practical advice to achieve a solution
  • Support the Account Director, and be able to work effectively and efficiently with both clients and other JLR agencies
  • Be a confident presenter, able to deliver ideas persuasively – and result in the progression of excellent and effective advertising

Creative Development

  • Act as a brand guardian (especially for the retail network), immersing yourself in all JLR product developments and be able to advise on industry trends and developments both inside Spark44 and whilst working with client/other agencies
  • Clearly communicate and support the Creative team with the client’s brief, ensuring the client’s voice is not lost, but the creative boundaries are still pushed
  • Demonstrate a full understanding of the creative process – managing expectations and time pressures, including managing creative resourcing
  • Establish an excellent “eye” for creative output, recognising strong creative work and when work could be improved
  • Support the Account Director in the review of creative work. Be able to express objective opinions which are strategically sound & carefully thought through. Be prepared to debate & defend these both internally and with Clients in a way that is constructive not confrontational


  • Manage the retailer co-fund process, ensuring agency partners, JLR and the internal finance team are aligned
  • Working closely and collaboratively with production/project management to ensure work is progressed through the delivery process and completed: on time, on brief and on budget
  • Working closely and collaboratively with the UK strategy team for the creation of larger creative briefs
  • Actively manage of content and reporting of the retailer asset portal and the UK Retailer enquiry inbox
  • Supporting UK JLR retailers via the phoneline and email platform, alongside providing guidance.
  • Have an excellent eye for detail and extremely high standards to act as an example to junior members of the account team
  • Deliver work to an exceptional standard, ensuring that everything that has been briefed has been actioned, before client presentation.
  • Attend client-facing meetings (when required), providing a supporting role to the Senior Account Manager/Account Director when they are presenting to the client.
  • Be responsible for creating and ensuring the client-facing contact Reports are produced from all client meetings – using the contact report agency templates.
  • Be responsible for writing all necessary Creative Development briefs after the client meetings
  • Demonstrate a thorough understanding of the S44 business model
  • Navigate the Client Partner’s approval process through to PN receipt, ensuring the Finance Team are fully aware.
  • Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of the account – escalating when necessary to avoid commercial risk
  • Managing Retailer budgets with Agency Partners and the S44 finance team


Person Specification:

  • Integrated marketing experience (Digital, ATL & BTL production)
  • Luxury/automotive advertising experience is a plus but not essential
  • Experience of advertising origination and adaptation
  • Able to articulate and present ideas with conviction
  • Able to make decisions and solve problems based on sound technical knowledge
  • A clear communicator, in person and writing
  • Excellent time management/ prioritisation and project managements kills
  • A strong Team player
  • Commercially aware
  • Excellent financial acumen and experience of tracking budgets
  • IT literate
  • Approachable, outgoing and diplomatic – must have excellent emotional intelligence
  • Comfortable building strong connections with the wider Account Management function globally
  • Be confident but without ego
  • Proficient using Apple software packages (including Microsoft for Mac), esp. Powerpoint, Excel, Keynote

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture Song

We connect deep human and business insights with the power of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, and rewarding. At Accenture Song, we’re reimagining business through experience.


Industry: Marketing & Advertising

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

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