Job Description

Interaction Design Manager - Fjord

Location: London or Edinburgh

Career Level: Manager

Salary:  up to £70,000 (dependant on skills and experiences) plus excellent benefits

At Fjord, the human is always at the centre of everything we do. Our Interaction Design practice at Fjord focuses on how people interact with digital experiences, ensuring that best in class products and services meet their needs.

We are a family of Fjordians. Our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.

Thanks to a unique partnership with Accenture, we’re able to do work that changes the world, and we’re always looking for kindred spirits.

We believe there is nothing more important than creating products and services that will positively impact the world we live. Keeping the human at the centre of our design ensures that impact. Be part of a team that is curious, driven by empathy, and relentless in our pursuit of meaningful and impactful design.

This is your opportunity to be part of a team that is creating positive impact for our clients and the world through a powerful empathetic lens of the people we serve.

As a team, we:

  • Bring together research, design, business and technology to shape the products and services of the future.

  • Use insight to drive our strategic thinking and detailed design, placing the human at the centre of what we do.

  • Create digital products and services that provide real value for our clients and their customers.

  • Nurture a new generation of talented design practitioners

  • Lead, lean in, be creative, and have fun.

Working together, we will:

  • Have specific opportunities to use design theory and practice to make a difference in people’s lives.

  • Engage in ongoing activities that enable us to learn, practice, and evolve our discipline.

  • Collaborate on products and services that change the way our clients do business.

As an Interaction Design Manager, you will:

  • Drive design research techniques to uncover deep insights, generate product concepts and envision how people will interact with them.

  • Drive the translation of product concepts into structured information architecture, sitemaps, user journeys and user flows.

  • drive the creation of detailed sketches, wireframes and diagrams that demonstrate key screens across devices (e.g. desktop, mobile, connected devices).

  • Prototype digital experiences at different levels of fidelity, from paper sketches to Sketch/Figma/InVision clickable prototypes. 

  • Plan, design, facilitate and synthesis co-creation workshops (e.g. Fjord Rumble, product ideation sessions etc.)

  • Explain, discuss and justify design decisions effectively; give effective feedback and direction to other team members.  

  • Attend studio and community events, workshops, and conference

  • Actively participate in new business development efforts by providing expert information in pitch efforts and client meetings.

  • Attend and help plan studio and community events, workshops, and conferences as a Fjord ambassador. 

  • Assess performance and provide career guidance for those in your project and line management team. 

  • Self-identify development and career goals.

  • Lead and give feedback in interviews for prospective candidates. 

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  • Relevant experience in Interaction Design, User Experience, Experience Design or a similar field.

  • Any form of experience in one or more of the following; higher education in a design related degree, a course or similar experience in an Interaction Design role.

  • Experience supporting the planning and execution of user and usability testing.

  • Experience in translating business and customer requirements into a compelling holistic experience across different touchpoints.

  • High dexterity in speed and quality with the tools of your trade such as Sketch, Figma, InVision, Adobe CS, Miro or Mural.

  • Experience in running online and offline workshops and interviews with clients and partners to validate design decisions.

  • Ability to create lower fidelity to fully interactive prototypes

  • Knowledge of and curiosity about technology, translating its impact on design solutions.

  • Knowledge of and experience with driving and applying user-centered design processes. Accustomed to working collaboratively with customers and cross-functional team members.

  • Proven history of delivering Interaction Design outcomes on time.

  • Proven collaborative and teamwork skills

Set yourself apart:

  • Experience in creating and maintaining Design Systems.

  • Familiarity with delivery management tools such as Trello, JIRA or Asana and delivery methodologies such as Agile, DevOPs etc.

  • Ability to communicate with clients and partners about design methodologies and artefacts.

  • Visual design skills.

Other notes

Candidates must have an exceptional design portfolio which demonstrates their experience in Interaction Design or similar roles. 

What’s in it for you

In addition to a competitive basic salary, you will have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.



All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

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