Job Description

ServiceNow Senior Technical Architect

Location: London

Salary: Competitive + benefits (based on experience)

Career Level: Senior Manager or Manager (based on experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

As a Team

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. 

The ServiceNow Technical Architect Delivery Manager role encompasses the responsibilities of the ServiceNow Principal Consultant and in addition is expected to show ownership for the successful delivery of engagements through application of superior technical and commercial experience to advance the objectives of the Professional Services team.

This role exerts a company-wide cross-functional influence and helps provide strategic leadership or vision to the whole organisation. As ServiceNow Technical Architect you will hold Technical responsibility for applications across the delivery of Professional Services ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements. 

As a ServiceNow Technical Architect, you will:

  • Solution and/or Technical Architect experience working across entire ServiceNow ecosystem from HRSD, SecOps, CSM, ITAM and ITBM to name a few

  • Lead the solution architecture definition for a large ServiceNow implementation programme.

  • Team with other domain architects and validate the design with stakeholders to ensure the design satisfies the requirements.

  • Review architecture deliverables throughout development to ensure quality and requirement traceability.

  • Own and define architectural direction and support to the programme team.

  • Identify and communicate any cross-area or cross-release issues.

  • Lead Accenture’s viewpoint on current industry controls (regulatory and compliance) and advise on solution to adhere to controls.

  • Design master data model, moving data from highly complex federated multi tool legacy solutions to ServiceNow.

  • Lead on the delivery of the architecture and vision for the customer and ensure best practice and quality assurance.

  • Design and support ServiceNow Platform Governance and Centre of Excellence and Innovation (CoEI)

  • Lead on building methodologies and sharing knowledge across the business

  • Require only broad direction while exercising wide latitude in determining objectives and approaches to critical assignments

  • Own technical disputes preventing successful service delivery and proactive management of relevant company resources and communications towards successful resolution

  • Be considered a go-to person for the core ServiceNow products

  • Demonstrate broad and high-level technical knowledge of product and competitive approaches

  • Augment the company’s body of knowledge by ownership and validation of best practice collateral generated by self and others in the form of technical papers or presentations to colleagues and contributing to community-based media

  • Assist the Delivery/Programme Leads by application of relevant commercial knowledge of services and products

  • Work with the sales team to understand the solution that has been designed and the specific client requirements, to ensure a seamless handover between sales and delivery.

  • Ensure technical delivery is in line with the Statement of Work (SoW) scope agreed and highlight any potential changes to SoW scope to the Engagement Manager in a timely manner.

  • Formulate and sequence ServiceNow architecture, roadmap activities in line with business strategy

  • Contribute to sales efforts, support client proposals and presentations

  • Shape and deliver proof-of-concepts (PoC) and demo’s where required to gain client buy-in

Show more


We are looking for experience/skills in the following:

  • ServiceNow technical excellence – Maintains expertise and certification across multiple products/capabilities

  • Maintain general architectural knowledge across all other ServiceNow products

  • Has extensive experience of ServiceNow releases and Best Practice

  • Able to articulate value, risk and counsel conversations at senior stakeholder-level (C-level, Enterprise Architect, Program Director)

  • Lead solution architecture discussions on ServiceNow

  • Lead solution design and estimation (e.g. identifying required resources, products, effort)

  • Management and accountability for technical quality and technical resources during delivery

  • Agile/Scrum, ServiceNow Now Create, and project delivery practices

  • Extensive and large-scale global digital/service transformation experience

  • ServiceNow certification in System Administration, at least 5 (five) Certified Implementation Specialist including ITSM

  • Certified Master Architect (CMA) desirable

  • Strong Pre-sales experience, ITSM experience would be advantageous (Tool or business process). 

  • Exhibits prior and current technical expertise in web technology and the ability to learn new technology. 

  • Understanding of and experience selling to enterprise IT architecture. 

  • ITIL v3/v4 and TOGAF certifications

  • Experience in Enterprise Service Management (IT, HR, Middle/Back office etc)

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 31/12/2021

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.



All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

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