Service Delivery Analyst - Newcastle

Service Delivery Analyst

Location: Newcastle Upon-Tyne

Career Level:  Analyst, Senior Analyst, Consultant/ Specialist

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

As a team:

Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.

Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for our clients. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialised skills and tailored solutions.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

In our team you will learn:

• Our Advanced Technology Centre is a thriving technology and innovation hub from where we deliver high quality services to a number of private and public sector clients.

• You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

As a Service Management Specialist, you will:

• build strong and enduring relationships with colleagues, client counterparts and other senior management stakeholders. 

• liaise with onshore and offshore technical and non-technical teams and apply your knowledge and experience to our core service design, transition and operations processes.

• manage your own performance to deliver personal targets and be responsible for a number of key service deliverables such as:

  • Continual Service Improvement Plan and associated actions

  • Business Continuity and Disaster Recover testing

  • Capacity Management process and planning

  • Service Asset and Configuration Management processes

• manage relationships with key 3rd party suppliers/vendors and manage High Severity Service Incidents and escalated incidents and problems

• support and contribute to our Service Level Management processes and gain a thorough understanding of the SLAs and reporting processes

• operate on a Monday – Friday 09:00 – 17:30 standard working hours pattern, but overtime and weekend working may be required on occasion and provide on-call escalation as part of an out-of-hours support rota

• be part of a 'Truly Human' environment Accenture provides an extensive network of over 1,300 trained mental health allies and prioritises mental health at the top of our UKI Inclusion & Diversity Agenda.