Job Description

Start Up Manager
Location: London
Career Level: Manager (Career Level 7)

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.”

 Julie Sweet, Accenture CEO

As a team:

This role sits within UKI Technology - Automation and Process Deployment (A&PD). The A&PD vision is to seed innovation, optimization and automation enabling the highest possible Technology Delivery quality and productivity at the lowest possible cost.  We are focused on designing optimised client and market-relevant application and infrastructure outsourcing solutions, mobilising projects from day one to enable successful service delivery.

Accenture Technology powers our clients to achieve high performance with best in class established and emerging technologies. We are able to extend our technology and business capabilities by working closely with market leaders and innovators to provide our clients with the best specialised skills and tailored solutions. 

Within Accenture Technology you will deliver everything from point solutions for a single business function to large, long term outsourcing services, to complex systems integrations spanning multiple businesses and functions. We are focused on aligning IT with business priorities, enabling a digital Accenture and driving down the cost of IT, while working to provide all our employees with the capabilities to run a high-performing business.

As Project Based resources, A&PD team members provide specialised outsourcing business development and service delivery and transformational expertise to support our Clients. People in this workgroup may work on short- to medium-term assignments from 4 weeks up to 18 months and are assigned depending on their capabilities, specialisation, and their availability to meet the project’s timeline requirements. 

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. 

In our team you will learn

  • To grow and advance in an innovative culture that thrives on shared success
  • Diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways
Qualifications - External

Key Responsibilities

Start up Managers are responsible for working across Accenture and its clients to ensure that the necessary process and procedures, resources, and technology are installed and working for Accenture to be able to start delivering a new application and/or infrastructure outsource engagement.  Individuals working within start up will be responsible for leading or participating in the delivery of part or all of a service start up including:

  • Development of transition plans and estimates including resource plans
  • Development of relationships with key client stakeholders to facilitate transition
  • Management of individual work streams or entire Transition projects to deliver outsourced operations
  • Establishment of the Service Model and Service Management Framework, including service management processes, tools and reporting
  • Establishment of Accenture Operating Model and operating framework, including the definition of unit organisational structure, operating model and governance
  • Facilitating the establishment of operational and logistical requirements, including office facilities networking and facilities, systems and environment access required for the run of the outsource operations teams for the transfer of processes, procedures, and knowledge 
  • Management of communications between Accenture, client, and incumbent transition teams

We are looking for experience in the following skills:

Candidates should be able to demonstrate some or all of the following skills and capabilities:

  • Experience of managing Application and/or Infrastructure Outsourcing transitions or the Delivery of Change or Transformation Projects demonstrated through past roles and achievements
  • Strong understanding of service management processes and framework, based on standards such as ITIL or from experiencing with working with a formal service management framework
  • Strong understanding of applications outsourcing operations or arrangements and the process for the delivery of AO services
  • Strong understanding of infrastructure outsourcing operations or arrangements and the process for the delivery of IO services
  • Possess understanding of the contractual and commercial arrangements for outsource arrangements
  • Third party relationship management, including experiencing of managing clients or contractors
  • Project planning and management skills, including estimating and cost management, demonstrated through past roles and achievements
  • Strong communication and people management skills, demonstrated through past roles and achievements
  • Understanding of working in complex situations which may have significant scope and risk ambiguity and geographical diversity 
  • Possess commercial acumen grounded in practicality, experience in financial management and delivery to budgets
  • Capability and resilience to cope with change
  • Willingness to work in a project-based group located with the client across the UK and Europe

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 31/08/2021

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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Qualifications

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All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

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