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Office Operations Specialist

Job Location: Newcastle

Regional Description: United Kingdom

Job Number: 00701998

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- Job description

Job Title: Office Operations Specialist
Location Newcastle
Salary: up to 36,500 depending on experience
 
 
Introduction:
 
Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
 
Join Corporate Functions and you will become part of a diverse team which offers the essential expertise that enables all of our employees to deliver high performance to our clients. Our Corporate Functions professionals work in areas such as Human Resources, Finance, Legal, Marketing and Communications, CIO, Information Security, and Geographic Services.
Whether you work directly with clients or manage important internal initiatives and efforts, you’ll find amazing opportunities to make a measurable difference.
 
 
 

JOB PURPOSE

 
To support the Office Operations Associate Manager in the delivery of services within Accenture location(s) and provide client focused value added service to the building and its customers.
 
 

SCOPE

 
Reporting into the Office Operations Associate Manager, the Office Operations Specialist will be responsible for managing the following:
 
  • The delivery of the full AWS service within the Newcastle office to agreed service levels
  • Performance and development of the Office Operations team
  • The budget to achieve customer satisfaction levels as measured within Workplace Operations
  • Health & Safety/Fire and building regulations for the location
  • Deputise for Office Operations Associated Manager during periods of absence and acts as a point of escalation
 
 

RESPONSIBILITIES AND ACCOUNTABILITIES

 
Delivering Customer Service Excellence
  • Build effective relationships with customers, acting as a key AWS point of contact, actively seeking out and responding to feedback in order to deliver a high level of customer service
  • Work with customer representatives to capture requirements in order to develop knowledge of the client requirements and desired service levels
  • Deliver projects as directed by the Office Operations Associate Manager within agreed timescales and budget to meet location objectives
  • Ensure proactive involvement with AWS projects and initiatives to improve impact on service delivery
  • Deliver all elements of the Service Management Framework (incident, problem, change & reporting) in order to meet SLAs
  • Produce and deliver relevant location communications to meet AWS standards
  • Deputise for Office Operations Associate Manager during periods of absence and acts as a point of escalation to ensure consistency of approach and management of standards
 
Supplier & Service Management
  • Liaise with 3rd party suppliers and contractors to ensure provision of effective services, including security, catering, cleaning, customer services and M&E and other support services
  • Complete all location audits as required by location and in conjunction with suppliers to meet SLAs
  • Liaise with landlord/landlord representatives and Real Estate Management team to resolve building/lease related issues and requirements
  • Liaise with assigned services surrounding areas of service delivery, customer satisfaction, policy and procedures etc. to ensure timely and effective resolution of issues
  • Ensure controlled departmental process for assigned services are created and maintained and oversee regular reviews to ensure opportunities for improvement are applied and that they remain up to date, efficient, effective and relevant to the customer service offering
  • Develop services owned to ensure the service provision meets customer needs for quality cost and effectiveness
  • Manage the Supplier performance for service lines owned to ensure Accenture receive best value from the Supplier and ensure that service delivery meets contracted SLAs with reported evidence
  • Monitor the measurement of KPIs monthly via the Balanced Scorecard to ensure that KPIs remain relevant, linked to strategy and encourage improvement
 
People & Team Activities
  • Provide effective management of direct report through regular one to one reviews  communicating effectively to ensure optimum performance and morale
  • Ensure that regular skill gap assessments are used to drive a business and personal training programme for direct reports
  • Manage their own performance through attending 1:1s and team meetings on a regular basis to review performance to identify issues, opportunities and development needs
 
Health, Safety and Risk Management
  • Act as HSESC to ensure compliance of health and safety within the location(s), carrying out accident investigations and reporting as required managing incidents and risks to resolution
  • Liaise with Risk Management team to ensure completion of required Health and Safety documentation e.g. Personal Emergency Evacuation Plans
  • Coordinate completion and closure of actions on Corrective Action Plans (CAPs) for the locations, liaising with those who have assigned tasks to ensure completion of said tasks in a timely manner
  • Advise Clients/Customers on statutory health and safety and building regulations to ensure compliance and reduce risk
  • Understand the importance of Information Security Guidelines to increase awareness of Accenture’s Information Security Policy to enable the implementation of best practice in the workplace
 
Budget Management
  • Establish detailed budget requirements and reforecast regularly in order to reflect changing needs
  • Establish spend control and monitor spend against budget to ensure rate of spend and actual out turn are within agreed parameters of budget forecast
  • Prepare financial status and variance commentary to ensure accuracy for monthly reporting
  • Manage purchase order and invoice approval process for service related procurement in order to meet required guidelines to ensure compliance with Accenture’s procurement and payment policies
 
Skills & Experience
  • Health & Safety
  • CRM
  • Fin/Budget Management
  • People Mgmt
  • Bldg/Facilities Management
  • Supplier Management
  • Project Management
  • IT Literacy
  • Communication
  • Customer Service
  • Planning & Organisation
  • Problem solving
  • Relationship Building/Management
  • Decision Making
  • Negotiation
  • Team Leadership
 
 
What’s in it for you?
 
All of our Corporate Functions professionals receive comprehensive training covering business acumen, technical and professional skills development. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
On top of this, we have an extensive benefits package which includes 30 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
 
 
All of our recruitment professionals receive comprehensive training covering business, technical and professional skills development. The sheer variety and scale of work we do and the experience it offers provides an unbeatable platform to build a career. In addition, our growth, combined with our integrated career counselling, offers great opportunities for rapid advancement.
 
 
If relocation is required in applying to this position, the appointment to the role would be considered an employee driven transfer meaning that the employee will be personally responsible for covering all relocation costs and any costs associated with dependents.
 
 
What are the next steps?
 
If this sounds like the ideal role, career and company for you, click below to apply.
 
About Accenture
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
 
Closing Date for Applications 19th April 2019
Accenture reserves the right to close the role prior to this date should a suitable applicant

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