Job Location: Newcastle
Regional Description: United Kingdom
Job Number: 00690994 00690994_en
Role: IT Support Analyst
Salary: Up to £28k depending on experience
Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
Join Accenture Operations and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which provides business process excellence, implements leading cloud technology and builds and transforms client infrastructure services.
We are constantly seeking new ways to achieve high performance in our clients’ business operations! We provide technology-enabled business process services to deliver business outcomes and are constantly seeking new ways to achieve high performance in our clients’ business operations.
The Newcastle Local Support team functions as part of a larger UK and Ireland based Technology Services Department which in turn is part of a wider globalised support structure. Providing workstation IT Implementation services and first, second- and third-line support (hardware and software) and New Joiner PC builds to Accenture personnel based in and around the UK
What responsibilities will you have?
Operational Local Support Activities
· Assist wider Technology Support team as point of contact for onsite remote hands for all physical touch requirements on hardware infrastructure when requested.
What skills & experience are we looking for?
· ITIL foundation level qualification desirable
· MCITP Windows 10 qualified desirable
· Apple Mac ACMT Certification desirable
· Working knowledge of Microsoft Windows operating systems (7 & 10) environment (Windows architecture to registry level)
· Knowledge and experience of laptop, desktop and printer hardware fundamentals.
· Working knowledge troubleshooting of Microsoft Office products
· Technical troubleshooting skills
· Deployment and troubleshooting knowledge of Apple operating systems
· Basic understanding of LAN/WAN networking principles and technologies
· Be proficient in the use of Microsoft Office products to the following levels:
- Excel - Basic
- Word - Basic
- PowerPoint - Basic
- Microsoft Outlook - Intermediate
· Understanding and use of ITSM Remedy, or equivalent incident management tool (SNOW).
What’s in it for you?
All our Operations professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
On top of this, we have an extensive benefits package which includes 25 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
What are the next steps?
If this sounds like the ideal role, career and company for you, click below to apply.
If relocation is required in applying to this position, the appointment to the role would be considered an employee driven transfer meaning that the employee will be personally responsible for covering all relocation costs and any costs associated with dependents.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
Closing Date for Applications 30/06/2019
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
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