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HR Talent Fulfilment Specialist

Job Location: London

Regional Description: United Kingdom

Job Number: 00685693


- Job description

Role: Talent Fulfillment Specialist
Location: London
Salary - up to £44,000 depending on experience

Join Corporate Functions and you will become part of a diverse team which offers the essential expertise that enables all of our employees to deliver high performance to our clients. Our Corporate Functions professionals work in areas such as Human Resources, Finance, Legal, Marketing and Communications, CIO, Information Security, and Geographic Services.
Whether you work directly with clients or manage important internal initiatives and efforts, you’ll find amazing opportunities to make a measurable difference.
Job Summary: 
This role is a member of the Talent Supply Chain team which is at the front-end of Accenture’s business operations and key to our employees’ career experience. This role provides high-touch support to the employees in a Resource Pool on an ongoing basis.
The HR Career Advisor is responsible for undertaking the critical set of processes which helps to identify and propose right talent from a resource pool and for managing/monitoring aggregate level productivity targets.  The primary focus of the role is balancing and finding the right assignment to support individual skills, career development and preferences while also ensuring that all client demand is filled and business metric targets are met. The HR Career Advisor proactively identifies assignments for individuals and coaches them through the process and role options. They help employees navigate the Accenture organization, and provide advice about broader performance and career goals in the context of scheduling. 
The role acts as the first point of contact for the employees in their Resource Pool in the areas of scheduling, skill- building and career development.  As the role evolves, s/he will have ongoing forward-looking coaching conversations as a regular part of our employees’ staffing and development experience.
This specific Career Advisor role also has enhanced responsibilities to proactively address supply/demand gaps and imbalance and work with other resource pool teams to deliver people to the account teams. As part of this role, s/he will partner with the business to advise on skills availability, sourcing risks and solutions and focus on improving our employees’ career experience and supporting business growth.
Key responsibilities include:
  • Acts as single point of contact for all supply and demand management queries
  • Represent and/or support individuals in the scheduling process by understanding their needs, preferences, skills, etc. while balancing resource pool priorities and metrics.
  • Search for open roles that comply with staffing principles for the individual
  • Balance short-term chargeability with best fit roles for the individual
  • Proactively communicate availability of people/skills to relevant leadership and drive to schedule available resources
  • Proactively contact individuals prior to rolling off to discuss next role and preferences
  • Manage roll-off dates of all resources within their resource pool
  • Ensure accurate scheduling data in scheduling systems, working with employees and Scheduling Admin as needed.
  • Assess options for individual re- skilling initiatives if needed
  • Review key metrics results and seek to eliminate barriers to effective staffing.
  • Act as first point of contact for Supply / Demand issues and escalations in finding resolutions
  • Ensure supply and demand is balanced across resource pool, making recommendations on necessary actions and creating talent supply plans / sourcing strategies which identify multiple sourcing channels for cost optimization
  • Collaborate with Field HR and business leadership to identify staffing options or bench management actions for excess supply
  • Accountable for ensuring demand fulfillment, collaborating with accounts to understand current and future demand and coordinating fulfilment across resource pools
  • Identify alternative sources of supply in order to fill all open demand (such as staffing across DTEs, cross-border staffing, alternative resource pools such as IDC, Capability Network, Avanade)
  • Produce weekly Supply / Demand MI for resource pool leadership with a focus on issue resolution and effective decision-making
  • Produce fortnightly chargeability reporting and ensure that actions are taken to maximize chargeability and balance the need to meet chargeability target with individual preferences
  • Collaborate with account leadership and/or DtE interlocks to understand financial outlook and future demand, including skills requirements, onshore/offshore mix, pyramid mix and career track
  • Attend New Business meetings or other relevant leadership opportunity discussion to gain advance insight of sales pipeline and follow up on and plan for likely skills requirements
  • Work with RF&P team to submit accurate demand and supply forecasts into IFS and the SDWB
  • Collaborate with recruitment to manage open requisitions, oversee fulfilment of the recruitment plan, and plan for the effective utilization of new joiners
  • Work across the wider TSC team to focus on continuous improvement or processes and take responsibility for key project activities
  • Individual coaching & guidance: Work with Career Counselors to support individuals’ skill and career development (staffing assignments, meeting performance goals, skills training needs) 
  • Collaborate with leadership to discuss key supply/demand activities, escalating issues such as roll-offs, increasing bench, or chargeability issues and making recommendations
Key Relationships: 
  • Employees-to understand skills, experience, role preferences and career aspirations and support them in the scheduling process
  • Resource Pool Field HR-to ensure timely sharing of information on employee movements or requirements
  • Resource Pool Leadership-to understand business challenges and identify scheduling solutions
  • Demand Owners-to understand current and upcoming demand and identify sourcing options
  • HR Career Advisors in the GU and globally (including CN, GCP and Avanade)-to explore all sources of supply to ensure on-time demand fulfilment
  • Career Counselors-to collaborate to support employees’ skill and career development
Knowledge and Skill Requirements: 
  • Graduate degree (preferred in Human Resource Management)
  • Professional Qualifications: Human Resource/Service Delivery Management certification preferred                                 

  • Demonstrated work experience in an HR or business operations capacity
  • Experience of supply/demand management and/or resource management processes
  • Experience of delivering HR services to internal/external clients is preferred
  • Good communication and relationship management skills
  • Capability to understand and balance the impact of scheduling decisions on all business outcomes (overdue demand, productivity, labour cost, employee engagement)
  • Capability to understand and appreciate a project’s perspective on unfilled demand, and be able to communicate status, challenges, action/support needed from the project, etc. in order to fill demand
  • Ability to remain confident under pressure and work with project teams collaboratively to address issues
  • Understanding of financial implications of workforce, level, contractor usage, etc.
Work Requirements: Must be based in one of Accenture’s offices from the specified geography. Occasional travel may be required.
Knowledge and Skill Requirements:

Job Specific Competencies – Functional

  • Talent Supply Chain
  • Talent Management
  • Knowledge of HR core concepts, processes, procedures and policies
  • Knowledge of basic company financial concepts, practices and administration
  • Coaching & Advisory Skills
  • Supervisory skills required in larger teams

Core Competencies – Professional Qualities

  • Effective oral and written communication skills; attention to detail is critical
  • Problem solving/research
  • Customer service/customer relationship management
  • Strong organisational skills, focusing on quality processes and results
  • Creativity/innovation
  • Strong influence, negotiation and selling skills
  • Comfortable working virtually
  • Collaborative, able to work across organisational entities and to build and maintain strong networks
  • Cross-cultural flexibility
  • Ability to work well in a team environment
  • Strong Analytical skills
  • Excellent computer skills, strong Excel skills are critical
  • Persuasive with details and facts
  • Adaptable to changing business situations
  • Excels at operating in a fast-paced environment
What’s in it for you?
All of our Corporate Functions professionals receive comprehensive training covering business acumen, technical and professional skills development. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
On top of this, we have an extensive benefits package which includes 30 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
What are the next steps?
If this sounds like the ideal role, career and company for you, click below to apply.
If relocation is required in applying to this position, the appointment to the role would be considered an employee driven transfer meaning that the employee will be personally responsible for covering all relocation costs and any costs associated with dependents.
About Accenture
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity  or any other basis as protected by applicable law
Closing Date for Applications 25 March 2019 
Accenture reserves the right to close the role prior to this date should a suitable applicant be found. 

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