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Technology Service Delivery Manager

Job Location: London, Manchester, Newcastle

Regional Description: United Kingdom

Job Number: 00674226


- Job description

Role: Technology Service Delivery Senior Manager 

Location: UK or other European Location

Travel: 50%

Salary up to £85k depending on experience




Join Accenture Operations and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which provides business process excellence, implements leading cloud technology and builds and transforms client infrastructure services.


We are constantly seeking new ways to achieve high performance in our clients’ business operations! You will work directly with some of the largest global clients Accenture works with. You will help provide technology-enabled business process services to deliver business outcomes and help to constantly seek new ways to achieve high performance in our clients’ business operations.


What responsibilities will you have?


The Technology Service Delivery Management (TSDM) Organization is the technology account management function for Accenture Operations Business Process Services.

The TSDM serves as the technology single point of contact for technology supporting Operations services at an account or multiple accounts – meaning you will experience a large amount of exposure to leadership both internal and external. The TSDM is the end to end technology account lead for the engagement and is accountable for IT delivery in accordance with the contract (e.g. Financials, SLA/KPIs, contract deliverables).


The TSDM is a key stakeholder supporting clients as they progress on their journeys to Intelligent Operations advising client IT and business leadership on how to leverage innovative tools and solutions that can support their business.         

  • Under the TSDM lie the technology teams responsible for IT change and delivery. The TSDM oversees and ensures the successful implementation of the Master Project Plan continually driving client business value
  • The TSDM collaborates with the Technology Mobilization Lead for technology change requests acting as an integral part of the escalation process.  Ensures appropriate change control process is followed to facilitate cost recovery for approved change requests.
  • All technology systems, applications, contracts and supporting resources come together under the TSDM as a virtual technology team assigned to the project.
  • Accountable for monthly status updates to leadership both internal and client facing to ensure successful communication and a seamless flow of information

 What will you bring to the company?


·       Act as the face of technology for an engagement by interacting with both internal and external leadership daily

·       Be the single point of contact for Operations Account Leadership and Client IT/Business leadership providing both continuity in project communications building a trusted client relationship

·       Act as the primary escalation channel ensuring prompt issue resolution mitigating project risk

·       Collaborate closely with the technology Mobilisation Lead to ensure they have full control over project metrics (budgets/timescales)

·       You’ll work remotely collaborating with global teams but also working directly with the client on site when necessary. Provide continuity in the transition from change to run further building a trusted client relationship

·       Bring a solution-oriented mindset focused on innovative problem solving

·       Help a client on their journey to intelligent operations by using your trusted client relationship to advise how the power of emerging technologies can be leveraged to support their business

·       Manage the triggering of governance protocol on complex deals where many workstreams, vendors and stakeholders interact

Manage the complex technical challenges that arise when implementing new technologies by acting as an engaged quality assurer.

·       Drive continuous service improvements to help a client ‘Lead in the Epic Disruption’

What Skills & Experiences are we looking for?

  • Extensive Service Management experience in IT business context
  • Demonstrate a solution-oriented mindset focused on innovative problem solving
  • Programme/Project Management methodology experience is essential
  • Demonstrate a high level financial, commercial, communication and negotiation skills
  • Ability to work remotely and collaborate across global teams, autonomously and pro-actively

What’s in it for you?


All of our Operations professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.


On top of this, we have an extensive benefits package which includes 30 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!


What are the next steps?


If this sounds like the ideal role, career and company for you, click below to apply.


About Accenture


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.



Closing Date for Applications 30/04/2019

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.


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