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Content Operations Delivery Consultant

Job Location: Location Negotiable

Job Number: 00664246


- Job description

Role: Content Operations Delivery Consultant

Organisation: Accenture Interactive

Location: London

Salary: £50,000 - £65,000 + bonus/benefits

Travel: 50-80% - As required



Accenture Interactive exists to help our clients create the best customer (and human) experiences on the planet.

We do this through combining the best aspects of our creative agency network, service design and strategy outlook, business consulting rigour and digital technology enablement.


The use of terms such as “digital revolution” and “digital business transformation” get overused. Ultimately our purpose is to deliver real business growth through transforming customer experiences. We do this by stitching together design strategy, new products and services, communications and engagement, and digital platforms and operations:


Our services:

ENVISION: We envision new business models, services for customers and brand opportunities

CREATE: We design and create remarkable products and experiences

ACTIVATE: We activate marketing communications and campaigns across all channels

SCALE: We scale technologies and processes globally to accelerate growth and reduce costs

OPERATE: We optimise and transform operations and processes and offer these as a service


We’re recruiting digital leaders who want to be at the forefront of Accenture Interactive. Our unique digital capabilities and the way we innovate, design, collaborate and deliver value to clients globally, provides a fantastic opportunity to grow and advance your career.


We have been recognised by eConsultantcy as the #1 Digital Agency in both 2017 and 2018 and DADI Awards Agency of the Year 2018. Additionally, Accenture interactive includes Fjord, a leader in service design and Karmarama, one of the UK’s largest brand, advertising and digital communications agencies renowned for blending creativity, digital and data to develop campaigns that help brands better engage with consumers. We also work with our clients’ agencies and market leading digital technologies.


Some examples of what we do. We...

·       Develop innovative digital propositions and business models using new and existing technologies.

·       Research customer needs and gain insights from data and trends to design highly relevant experiences that delight customers. Then deliver them using the latest technologies to increase awareness, engagement, sales and profits

·       Create cut-through advertising to maximise the impact of brands across all channels

  • Build, deploy and scale marketing, sales, commerce and service technology solutions that reduce business complexity and cost
  • Help optimise and transform business processes and technologies across a wide range of areas including: marketing clouds, campaign management, programmatic media buying/selling, customer data management and analytics, content management, eCommerce, marketing and media optimization and marketing operations, sales and service.

Position Description

We are looking for a highly effective Content Operations Delivery Consultant to join our team. The successful candidate will work on sold projects and help clients improve their marketing and content operations, which will enable them to run marketing automation and personalisation successfully. The ideal candidate will be proficient in Adobe Campaign (formerly Neolane), Adobe Experience Manager and Adobe Assets or comparable technologies (eg Oracle or Salesforce) and will have a background in delivery and project management. The ideal candidate is driven, detail oriented and able to work autonomously. He/she is great at building client relationships and deliver projects successfully. 



Additional Key Responsibilities

·       Run workshops to uncover gaps and opportunities with respect to people and process, define taxonomy and solve for other content operations challenges.

·       Present findings and recommendations to internal and client stakeholders.

·       Act as solution advisor supporting content operations needs for B2B and B2C engagements.

·       Drive development of functional and technical specifications related to content operations, data cleansing and quality assessment operations

·       Collaborate with experience, strategy and analytics teams to deliver successful end-to-end campaigns for clients.

·       Keep abreast of emerging and evolving trends in content operations and marketing automation tools.

·       Autonomous, with the ability to run project delivery including client relationship management and project management.

Basic Qualifications

·       Experience working with CMS, DAM and Marketing Automation tools

·       Bachelor's Degree



Preferred Qualifications

·       Advanced experience with Neolane or similar marketing automation tools, e.g., Marketo, Unica, Aprimo, etc.

·       Experience with Adobe Experience Manager, Sitecore or entreprise similar content management system

·       Experience with Adobe Assets, ADAM or other entreprise digital asset management platform

·       Experience designing and managing cross-channel marketing campaigns, including email, web promotions, and display advertising

·       Exposure to the following technologies and practices a plus:

o   ETL processing and data warehousing

o   Commercial WCM and eCommerce platforms, e.g., Adobe CQ, SDL Tridion, Demandware, hybris

o   Web Analytics, e.g., Omniture, Webtrends, Google Analytics

o   Business Intelligence, e.g., Tableau, MicroStrategy, Business Objects, Cognos

·       Lead management, CRM, and MRM

·       Proficiency with Microsoft Excel, Microsoft PowerPoint and Keynote

·       Strong interpersonal, team building, organisational and motivational skills

·       Excellent communication skills, both written and verbal with strong presentation skills


What other qualifications or skills do I need?

Your base location will be London, although this role may require travel to client sites located within UK & Ireland, Europe and Middle East/Africa. Therefore you must be willing to travel up to 50-75% of your time. Experience of working as part of multi functional teams for sales, client management and delivery is beneficial.


What’s in it for you?

Our Digital professionals receive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.



On top of this, we have an extensive benefits package which includes 30 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!

What are the next steps?

If this sounds like the ideal role, career and company for you, click below to apply.


About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.


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