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Digital Content Manager

Job Location: Location Negotiable

Job Number: 00664238


- Job description

Role: Digital Content Manager

Organisation: Accenture Interactive

Location: London

Salary: £70,000 - £85,000 + bonus/benefits

Travel: 50-80% - As required




Accenture Interactive exists to help our clients create the best customer (and human) experiences on the planet. We do this through combining the best aspects of our creative agency network, service design and strategy outlook, business consulting rigour and digital technology enablement.


The use of terms such as “digital revolution” and “digital business transformation” get overused. Ultimately our purpose is to deliver real business growth through transforming customer experiences. We do this by stitching together design strategy, new products and services, communications and engagement, and digital platforms and operations:


Our services:

ENVISION: We envision new business models, services for customers, and brand opportunities

CREATE: We design and create remarkable products and experiences

ACTIVATE: We activate marketing communications and campaigns across all channels

SCALE: We scale technologies and processes globally to accelerate growth and reduce costs

OPERATE: We optimise and transform operations and processes and offer these as a service


We’re recruiting digital leaders who want to be at the forefront of Accenture Interactive. Our unique digital capabilities and the way we innovate, design, collaborate and deliver value to clients globally, provides a fantastic opportunity to grow and advance your career.


We have been recognised by eConsultancy as the #1 Digital Agency in both 2017 and 2018 and DADI Awards Agency of the Year 2018. Additionally, Accenture interactive UK includes Fjord, a leader in service design; and Karmarama, one of the UK’s largest brand, advertising and digital communications agencies renowned for blending creativity, digital and data to develop campaigns that help brands better engage with consumers. We also work with our clients’ agencies and market leading digital technologies.


Some examples of what we do:

·       Develop innovative digital propositions and business models using new and existing technologies.

·       Research customer needs and gain insights from data and trends to design highly relevant experiences that delight customers. Then deliver them, using the latest technologies, to increase awareness, engagement, sales and profits

·       Create cut-through advertising to maximise the impact of brands across all channels

  • Build, deploy and scale marketing, sales, commerce and service technology solutions that reduce business complexity and cost
  • Help optimise and transform business processes and technologies across a wide range of areas including: marketing clouds, campaign management, programmatic media buying/selling, customer data management and analytics, content management, eCommerce, marketing and media optimization and marketing operations, sales and service.


The opportunity for you:

The Digital Content Manager, specializing in Content operations, will work with Accenture clients to understand their content needs.  This professional will work as a Content Expert within our Digital portfolio utilizing Accenture Interactive's platform and tools. 

The Digital Content Manager will assist with the following:

  • Manage and optimise internal workflow to ensure/increase productivity
  • Initiating projects including scope, budget and schedule
  • Planning projects including resources, gathering requirements and reporting
  • Project execution including scope change, briefing and progress tracking

·       Managing a content teams both locally and offshore

  • Supporting & mentoring junior team members
  • Be an internal source of expertise across Content


Key Responsibilities:

As a digital content manager you’ll;

  • Developing digital content strategies for our clients

·       Ensure you consistently deliver against all contractual obligations including SLAs and KPIs

·       Ensure clients understand agreed workflows and manage them through the process

·       Set and manage client expectations, deliverables and timeframes

·       Identify areas for improvement of existing workflow and processes which could benefit Accenture and/or the client

·       Act as a brand QC/Guardian – always ensure brand guidelines, QC checklists and procedures are followed

·       Proactively identify and seek new revenue opportunities

·       Strive to better client and stakeholder relations

·       Lead implementation of new services

·       Build and maintain a client business development plan on an ongoing basis identifying specific opportunities and action required

Basic Qualifications: 

  • Experience of content experience at either an agency (i.e. Branded Entertainment Division), a media company (i.e. Brand Studio or creative shop) or working in a content group at a best-in-class story telling production company
  • An understanding of media planning, distribution, and syndication of content
  • A track record of working on innovative, content heavy media programs
  • Evidence of facilitating and initiating creative thinking in the digital space
  • Experience working with user experience design, information architecture, agile web development processes, content management and social collaboration tools would be highly regarded
  • A track record of working with agency partners (creative, digital, media agencies) on premium brands
  • A track record of campaign/ marketing experience with premium brands
  • Experience managing international clients in multiple markets with multiple stakeholders
  • Exceptional client servicing skills
  • Experience of running a strong dynamic account team including resource planning (onshore/ offshore)
  • Excellent time management/prioritization and project management skills
  • Ability to make decisions and solve problems based on sound technical knowledge
  • Negotiation skills
  • Excellent networker
  • Experience working in content areas across TV, Print and Digital (focus on Digital)
  • Strong IT literacy, including Word, Excel, Powerpoint/Keynote
  • Team player
  • Highly organised, detail oriented, client focused and proactive
  • Can do attitude and an ability to work under pressure
  • Strong interpersonal and communication skills
  • Highly organized with strong attention to detail, and the ability to drive efficiencies from analytics
  • Excellent communication, presentation and writing skills
  • Ability to work within a multi-functional (content/technical/marketing) team on multiple projects, managing timelines and communicating risks/issues


What other qualifications or skills do I need?

Your base location will be London, although this role may require travel to client sites located within UK & Ireland. Therefore you must be willing to travel up to 50% of your time.


What’s in it for you?

Our Digital professionals receive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.



On top of this, we have an extensive benefits package which includes 30 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Applicants for employment in the U.K. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa. 

What are the next steps?

If this sounds like the ideal role, career and company for you, click below to apply.


About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

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