Skip to main content Skip to Footer

Job Listing

Customers and Channels Omni-Channel Trade Consultant

Job Location: Location Negotiable

Job Number: 00660093


- Job description

Role: Customers and Channels Omni-Channel Trade Consultant

Location: London

Travel: up to 100% 
Salary:  £50,000 - £65,000

Closing Date: 31/08/2019


Join Accenture Consulting and you’ll work alongside fellow industry experts to lead transformational projects, and define cutting edge solutions, solving our client’s most complex issues. And because our clients span the full range of industries - Including 94 of the Fortune 100 - you’ll have the opportunity to pursue your passion, hone your expertise and deepen your knowledge.


Join Accenture Consulting’s Customers and Channels team and embark on a fast-paced, dynamic and rewarding career path where no two days are ever the same.  Our culture is focused on providing you with the tools and opportunities to establish yourself as an industry leader.


Are you ready to join our Customers and Channels practice to enable a seamless and enriched end-to-end customer experience for our clients?  Do you want to transform how clients think about customer development, smart service, net revenue management and marketing & traffic generation? Can you bring fresh thinking to direct sales, client/ partner sales and practice development?


If yes, then Customers and Channels is the place for you to hone your expertise as you build your reputation! As part of a large global community you’ll continue to learn from our leading industry experts who will help you maximize your strengths and build your specialization.


As a Consultant in our Customers and Channels, you’ll often be:

  • Collaborating with colleagues in Accenture Strategy to define customer experience strategies that drive improved business performance
  • Using customer data and analytics to identify opportunities for customer experience improvements, reductions in cost to acquire/serve, increased marketing ROI, faster channel shift and customer retention
  • Using your expertise to design, mobilise and deliver large-scale customer experience transformation programmes that deliver outcomes for our clients, bringing together colleagues across Accenture to deliver those outcomes
  • Shaping impactful senior client presentations detailing analysis, conclusions and recommendations
  • Using your entrepreneurial skills to identify client challenges and to co-develop solutions with clients to drive customer outcomes
  • Building the skills of the people in our practice by sharing your expertise, mentoring and coaching

Experience and qualifications 

  • You should have experience with some of the following:
  • Experience working in the Consulting industry
  • Strong understanding of the Consumer Goods industry
  • Strong experience in leading customer transformation programmes
  • Strong team management experience, preferably across multi-functional teams within either a project or industry background and with a view to improve customer experience
  • Good experience of preparing materials for review at board/c-level within global organisations
  • Good understanding and thought leadership on key methodologies, approaches and market trends in the industry
  • Detailed domain and functional knowledge including one or more of the following areas:
    • Facilitate workshops at clients with Strategy and Technology teams to drive the process, tool and organization transformation in sales and marketing
    • Building customer analytics models (including propensities to contact, buy and churn) and visualising customer insight using SQL, Tableau and Qlik
    • Development and implementation of insight-driven strategies to impact sales and marketing ROI, conversion, cost to serve and retention rates
    • Design, delivery and operationalisation of major CRM cloud-based platforms, decision tools, route to market routing and omnichannel Sales and Marketing platforms – including, Trade Promotion Management and Optimisation, S&OP, Distributor Management
    • Understanding and delivery of customer-centric Marketing, Sales and Service operating models and organisational design
    • Experience of managing multi-channel campaigns, from strategy and content planning through content development and in-life campaign management
    • Knowledge of sales methodologies, solution selling, sales talent management and competencies to drive effectiveness and productivity
    • Understanding and management of digital self-serve channels, focusing on Customer Business Plan, Contract Management, Promotion Management
    • Knowledge of forecasting and planning (processes and technologies) to drive productivity and effectiveness within Marketing, Sales and Service organisations
    • Experience of designing, implementing and managing leading practice knowledge management and learning and development platforms

What’s in it for you?

  • We offer a transparent approach career progression, with a focus on your strengths and continuous coaching from senior colleagues.
  • You’ll benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and cutting-edge tools. Flexible work arrangements and a range of benefits.
  • You'll have access to leading-edge technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends.
  • Competitive rewards linked to fast-paced progression.
  • You’ll also have opportunities to make a difference to the communities in which we work and live. 

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to clients improve their performance and create sustainable value for their stakeholders. With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Next Steps…

If this sounds like the role, career and company for you, click below to apply.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

If relocation is required in applying to this position, the appointment to the role would be considered an employee driven transfer meaning that the employee will be personally responsible for covering all relocation costs and any costs associated with dependants.

Closing Date for Applications 28/02/2019

Find a job

Start your search here: Enter job title, skill, experience level or city

Stay in touch

Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.