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Service Delivery Manager

Job Location: Location Negotiable

Job Number: 00658492


- Job description

Role: Application Services (CMT) Delivery Manager
Location: London (must be willing to be based at and travel to client sites throughout the UK)
We have roles available across the following Accenture career levels:
Job Type: Permanent
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.
What responsibilities will you have?
  • Lead CMT (Communications, Media & High Tech) technology implementation engagements and provide engagement leadership:  Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, follow on sales, etc.
  • Own development of plan to review and manage client expectations throughout delivery and ensure we are delivering in line with client expectations.
  • Create integrated project plans from individual project plans, showing the high-level flow of project milestones and dependencies across projects. Use the plan to rebalance work and manage variances across projects.
  • Lead business and functional requirements definition and prioritisation/scoping of requirements
  • Lead on people initiatives and aspire to be a role model in Technology Delivery
  • Build and maintain a diverse, high performance team
  • Monitor and control quality management processes, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities.
  • Monitor all issues that affect the team, project, or program and potential risks.
  • Manage program/project’s financials, resource strategy and contingency
  • Disseminate best practices on solution positioning and delivery
  • Support pre-sales activities including participating in sales calls and proposal development
What skills & experience are we looking for?
An advanced level of experience and expertise in:
  • Professional delivery and consulting
  • Progressive experience in project management, business analysis and technology implementation in full life-cycle engagements preferably in CMT either working at industry participants or in a consulting organisation.
  • Technology implementations – Well rounded in both functional and technical aspects of a technology delivery engagement
  • Team leadership
·         Excellent communication and presentation skills
·         Ability to adapt to dynamic work environment and be creative within a team
·         Customer oriented and great at building client relationships
·         Strong background in CMT technology solutions – technology strategy, systems design, integration, implementation and management.
·         Experience managing multi-shore projects
·         PMP and other project management certification preferred
·        Consulting experience preferred
·         Bachelor’s degree in a related field preferred.
Professional Requirements
·         Proven ability to build, manage and foster a team-oriented environment
·         Proven ability to work creatively and analytically in a problem-solving environment
·         Desire to work in an information systems environment
·         Excellent communication (written and oral) and interpersonal skills
·         Excellent leadership and management skills
If relocation is required in applying to this position, the appointment to the role would be considered an employee driven transfer meaning that the employee will be personally responsible for covering all relocation costs and any costs associated with dependents.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.

Closing Date for Applications 31st August 2019. Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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