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Operational Excellence & Process Transformation Consultant/Manager

Job Location: Location Negotiable

Job Number: 00645386


- Job description

Role: Operational Excellence & Process Transformation Consultant / Manager

Location: London or Manchester

Travel: Up to 100%

Salary: £47,000 - £93,000

Welcome to Accenture, one of the world's leading providers of management consultancy services where high performance is a minimum requirement, not just an ideal.

Accenture's promise to its clients - High Performance, Delivered. Utilising a unique framework that helps drive our clients on their path to high performance, our management consultants use their expertise and critical thinking skills to help determine where our clients are on their journey and design realistic, achievable strategies that address their key business priorities.


The Communications, Media & Technology (CMT) Operating Group supports the Communications, Electronics, Tech, Media & Entertainment and Aerospace & Defence industries. Accenture supports a wide range of CMT clients who have challenging issues to tackle by offering unmatched industry knowledge, client experiences, strategic alliances, proprietary assets and subject matter experts to best serve clients and accelerate growth.

Key features of the role:

The CMT sector is evolving at an unprecedented rate and our clients are facing tough challenges to innovate and stay ahead of the market. We help our clients to navigate these turbulent waters, providing best-of-breed industry solutions to their problems from across Accenture 5 businesses (Strategy, Digital, Consulting, Operations and Technology). We are looking for exceptional individuals with solid practical experience of Process Transformation. We believe this is a unique opportunity for truly outstanding candidates to get involved in a thriving business and to help shape and drive the growth of the practice through real business development, decision making and exciting client delivery.


Key responsibilities may include:

  • Working with Communications, Technology, Media and Aerospace & Defence clients
  • Designing, improving or transforming operational processes and/or operating models
  • Establishing & developing client relationships through strong stakeholder management
  • Process transformation capability building and coaching
  • Proposing solutions that reflect underlying strategic business needs and/or industry best practices
  • Providing best practice, insights and/or expertise to others
  • Core project management competencies and balancing between budget, resourcing and project milestones and risk when building work plans and schedules
  • Using external and/or non-traditional sources of information to bring insight to problems

You will be challenged by:

  • Consulting on the leadership and management of change initiatives, communications, training and other support programs that will effectively prepare client staff to perform optimally
  • Delivering quality projects that are both technically appropriate and able to be implemented within the client environment
  • Developing, execution and maintenance of the project work plan and budget
  • Determining "go to market" business strategies and tactics
  • Successfully maintaining high-level client relationships and exceeding client expectations

What we're looking for:

The ideal candidate will demonstrate leadership, high personal standards, creativity, ability and professional ethics. You must be a team player and have strong lateral management and persuasive skills.


What Skills are required:

  • Process transformation leadership and experience within a range of strategic and operational projects and programmes within the Communications, Media, Technology or Aerospace and defence industry sectors
  • A demonstrable ability to manage relationships with client stakeholders including evidence of relationship building
  • A demonstrable ability to lead or work within a combination of internal and/or client teams
  • Demonstrable experience of applying a combination of different Process Transformation methodologies and techniques
  • Demonstrable experience in transformation of Lead to Cash and Service Assurance core processes
  • Consulting experience or has a well-rounded profile with strong industry experience (e.g. as an internal consultant)

What Skills are desired:

  • Current and innovative methodologies to process improvement, I.e. through Design Thinking facilitation and co-creation
  • Business Process Management
  • Target operating model definition and/or business change experience desirable
  • Experience with Journey to Cloud or experience with SAP HANA
  • Communications, Media, Technology or Aerospace & Defense industry experience ideally gained working in relevant consulting roles

Core Competencies:

  • Motivation and Drive
  • Flexibility and Adaptability
  • Teamwork and Coaching
  • Analysis and Problem Solving

Next steps...

If this sounds like the ideal role, career and company for you, click below to apply.


About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.


Closing Date for Applications 31/08/2019

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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