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Experience Strategy Consultant

Job Location: Location Negotiable

Job Number: 00639762


- Job description

Role: Experience Strategy Consultant
Organisation: Accenture Interactive
Location: London
Salary: £50,000 - £65,000 + bonus/benefits
Travel: As required
Accenture Interactive exists to help our clients create the best customer (and human) experiences on the planet. We do this through combining the best aspects of our creative agency network, service design and strategy outlook, business consulting rigour and digital technology enablement.
The use of terms such as “digital revolution” and “digital business transformation” get overused. Ultimately our purpose is to deliver real business growth through transforming customer experiences. We do this by stitching together design strategy, new products and services, communications and engagement, and digital platforms and operations:
Our services:
ENVISION: We envision new business models, services for customers, and brand opportunities
CREATE: We design and create remarkable products and experiences
ACTIVATE: We activate marketing communications and campaigns across all channels
SCALE: We scale technologies and processes globally to accelerate growth and reduce costs
OPERATE: We optimise and transform operations and processes and offer these as a service
We’re recruiting people who are passionate about creating the best brand experiences for our clients and for whom embracing digital is second nature. Our unique digital capabilities and the way we innovate, design, collaborate and deliver value to clients globally, provides a fantastic opportunity to grow and advance your career.
We have been recognised by eConsultantcy as the #1 Digital Agency in both 2017 and 2018 and DADI Awards Agency of the Year 2018. Additionally, Accenture interactive UK includes Fjord, a leader in service design; and Karmarama, one of the UK’s largest brand, advertising and digital communications agencies renowned for blending creativity, digital and data to develop campaigns that help brands better engage with consumers. We also work with our clients’ agencies and market leading digital technologies.
Some examples of what we do:
  • Develop innovative digital propositions and business models using new and existing technologies.
  • Research customer needs and gain insights from data and trends to design highly relevant experiences that delight customers. Then deliver them, using the latest technologies, to increase awareness, engagement, sales and profits
  • Create cut-through advertising to maximise the impact of brands across all channels
  • Build, deploy and scale marketing, sales, commerce and service technology solutions that reduce business complexity and cost
  • Help optimise and transform business processes and technologies across a wide range of areas including: marketing clouds, campaign management, programmatic media buying/selling, customer data management and analytics, content management, eCommerce, marketing and media optimization and marketing operations, sales and service.
The opportunity for you:
We are looking for a consultant to join our newly forming Experience Strategy team. The Experience Strategy team will be defining and leading on executing how we combine and orchestrate our capabilities together across Accenture Interactive UK&I to help brands bridge the gap between their brand promise and their experience reality. This role is a core hire for the team. Helping to both contribute to the shaping of the strategy alongside a team of senior subject matter experts, as well as acting as the operational heart of the team. Ensuring we manage our capability with rigour and process to enable us to grow our capability to meet the demand we generate.  
Key responsibilities:
  • Contributing as an active participant in the defining of our Experience Strategy playbook and our Go to Market approach
  • Contributing to the ongoing development of our approach to Experience Strategy against client opportunities
  • Managing weekly reporting on our sales, pipeline, chargeability and project process
  • Managing the project plan for our strategy development sprint phases to define our playbook and go-to-market approach
  • Managing administration and content creation for the development of client proposals (this will be a responsibility shared across the team dependent on pipeline of opportunity)
  • Working with multi-disciplinary teams from both Accenture Interactive, the client and external client agencies to co-ordinate capability outcomes
Basic Qualifications:
  • Work experience in a top-tier digital agency, data or insight agency or consultancy, marketing services firm, digital technology supplier or interactive marketing consultancy
  • Bachelor’s degree or equivalent work experience
What other qualifications or skills do I need?
Your base location will be London, although there might be occasional international travel as part of your client work and/or training. Similarly you have to be willing to be based on client site during live projects which might necessitate travel and overnight stays within the UK and Ireland. Experience of working as part of multi functional teams for sales, client management and delivery is beneficial.
And having a demonstrable passion for how real people interact with brands in their day to day lives is key to being part of this team.
What’s in it for you?
Our Digital professionals receive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
On top of this, we have an extensive benefits package which includes 30 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
What are the next steps?
If this sounds like the ideal role, career and company for you, click below to apply.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

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