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ServiceNow Technical Architect

Job Location: London

Regional Description: United Kingdom

Job Number: 00635714


- Job description

Role: ServiceNow Technical Architect

Location: London

Travel: Up to 100%




The Cloud Technical Architect Delivery Manager (CTADM) role encompasses the responsibilities of the ServiceNow Principal Consultant and in addition is expected to show ownership for the successful delivery of engagements through application of superior technical and commercial experience to advance the objectives of the Professional Services (PS) team.

A CTADM exerts a company-wide cross-functional influence and helps provide strategic leadership or vision to the whole organisation. The CTADM is recognized as an authority both within the organization and externally. 


The CTADM holds Technical responsibility for applications across the delivery of PS ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements. 


What skills & experience are we looking for?

Technical Competencies 

  • Hold ServiceNow certification in System Administration, Implementation Specialist in ITSM, and at least 1 other Implementation Specialist certification.
  • Act as a Subject Matter Expert (SME) lead for a specific ServiceNow technical specialty, taking the lead on building methodologies and sharing knowledge across the business.
  • Requires only broad direction. Exercises wide latitude in determining objectives and approaches to critical assignments.
  • Owns any technical disputes preventing successful service delivery and proactive management of relevant company resources and communications towards successful resolution.
  • Is considered a go-to person for the core ServiceNow products and more than one specialist area across any engagement within the relevant geography.
  • Demonstrates high level technical knowledge of competitive approaches and products.

  • Augments the company’s body of knowledge by ownership and validation of best practice collateral generated by self and others in the form of technical papers or presentations to colleagues and contributing to community-based media. 
  • Assists the EM or other party responsible for the Engagement by application of relevant commercial knowledge of services business issues
  • Proven ability at public speaking with ability to effectively articulate technology principles and persuasively communicating advantages of proposed approaches and solutions. Serves as external spokesperson for the organization on technical matters.

• Leadership and Management

  • Business Development - Work with the sales team to understand the solution that has been designed and the specific client requirements, to ensure a seamless handover between sales and delivery.
  • Customer Surveys - Brief customer on the survey process and our expectations throughout the project (Average CSAT score>/=9.00)
  • Engagement Scope - Ensure technical delivery is in line with the Statement of Work (SoW) scope agreed and highlight any potential changes to SoW scope to the Engagement Manager in a timely manner.
  • Resource Management - Work with EM to identify resources requirements to ensure SoW is delivered in an effective and cost-efficient manner. Provide technical leadership on engagements, providing direct, constructive and timely feedback and guidance to project resources.
  • Opportunity Identification - Work with EM to identify any areas for upsell (additional business) within engagements.

What’s in it for you?


All our Operations professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.


On top of this, we have an extensive benefits package which includes 30 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.


Closing Date for Applications 31/01/2019

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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