Job Location: Location Negotiable
Job Number: 00625422 00625422_en-GB
Role: ServiceNow Senior Technical Consultant
Career Level: 9 Specialist/ Team Lead
Salary: £41,000 - £50,000 depending upon skills and experience
Job type: Permanent
The Senior Technical Consultant (STC) encompasses the responsibilities of the Technical Consultant (TC) and in addition must have a high level of technical experience, display a high level of initiative in performing day to day duties, and show effective ownership of multiple
concurrent engagements. In addition, they must be able and willing to provide advice and guidance pro-actively to more junior colleagues.
The STC must be able to lead other Consultants within the context of delivering multiple, concurrently running billable engagements.
The STC holds Technical responsibility for applications across the delivery of Professional Services (PS) ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.
Work with the FGE PS Leadership team to understand the solution that has been scoped and the specific client requirements, to ensure a seamless delivery.
Understand the survey process and our expectations throughout the project.
Average Customer Satisfaction score > 9.00.
Ensure technical delivery is in line with the agreed scoped.
Clear and consistent use of RIDAC & SLDC.
Raise risks and issues internally within FGE in a timely manner.
Work with the Engagement Managed to identify any areas for upsell (additional business) within engagements.
What skills & experience are we looking for?
Previous experience as a Service Now Senior Technical Consultant
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
Closing Date for Applications 31/01/2019
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
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