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ServiceNow - Senior Technical Consultant

Job Location: Location Negotiable

Job Number: 00625422


- Job description

Role:  ServiceNow Senior Technical Consultant

Location: London

Career Level:  9 Specialist/Team Lead

Salary:  £41,000 - £50,000 depending upon skills and experience

Job type:  Permanent


Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.


Join Accenture Operations and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which provides business process excellence, implements leading cloud technology and builds and transforms client infrastructure services.


We are constantly seeking new ways to achieve high performance in our clients’ business operations! We provide technology-enabled business process services to deliver business outcomes and are constantly seeking new ways to achieve high performance in our clients’ business operations.


What responsibilities will you have?


The Senior Technical Consultant (STC) encompasses the responsibilities of the Technical Consultant (TC) and in addition must have a high level of technical experience, display a high level of initiative in performing day to day duties, and show effective ownership of multiple

concurrent engagements. In addition, they must be able and willing to provide advice and guidance pro-actively to more junior colleagues.


The STC must be able to lead other Consultants within the context of delivering multiple, concurrently running billable engagements.


The STC holds Technical responsibility for applications across the delivery of Professional Services (PS) ServiceNow engagements. This includes

control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.




Work with the FGE PS Leadership team to understand the solution that has been scoped and the specific client requirements, to ensure a seamless delivery.


Customer Surveys

Understand the survey process and our expectations throughout the project.

Average Customer Satisfaction score > 9.00.


Engagement Scope

Ensure technical delivery is in line with the agreed scoped.

Clear and consistent use of RIDAC & SLDC.

Raise risks and issues internally within FGE in a timely manner.

Opportunity Identification

Work with the Engagement Managed to identify any areas for upsell (additional business) within engagements.


Business Development

  • Work with the Professional Services leadership team to feedback on the solution design, thus reduce the delivery risk for future projects.
  • Ownership for at least two designated Subject Matter Areas as defined by the Practices & Specialisms Functional Are Lead.
  • Drive standardisation and knowledge sharing across PS.
  • Regularly input into  best practice and knowledgebase to ensure consistency across implementations.
  • Assist  leadership team in reviewing PS deployment approach and methodologies to increase customer satisfaction, reduce
  • timelines, reduce risk & reduce unbillable activity.

Technical Capability

  • Qualify and maintain qualification as a ServiceNow specialist in at least 2 separate specialisms.
  • Hold ServiceNow certification in System Administration and Implementation Specialist
  • Act as a Subject Matter Expert (SME) lead for a particular FGE technical specialty, taking the lead on building methodologies and
  • Sharing knowledge across the team


  • Maintains a superior level of product knowledge to the Technical Consultant, has the higher level of certifications and can solve technical problems unresolved by Technical Consultants (TC).
  • Maintains an understanding of the wider technical environment sufficient to provide contextual advice to Technical Consultants
  • in respect of the end-to-end business solution.
  • Defines appropriate solution architectures which provide the business benefit expected by the customer and make best use of ServiceNow's products.
  • Provides advice and guidance relating to the wider Technical Architecture within which the solution will be deployed.
  • Tests and documents new solutions so that they can be delivered by other Technical Consultants (TC) in the team.
  • Seen as a go-to person for ServiceNow's core products and at least one specialist area and supports less experienced colleagues across different engagements.
  • Acts as a Mentor when required by supporting others on the same engagement.
  • Augments the company’s body of knowledge by originating and delivering best practice collateral in the form of technical paper or presentations to colleagues and contributing to community based media.
  • Assists the EM or other party responsible for the Engagement to prioritise the involvement of other Consultants involved in the Engagement and manage risks and issues of a technical nature to a successful conclusion.
  • Demonstrates accountability for the technical success of all engagements within remit.
  • Liaises between services team and other departments within the company to ensure successful delivery of engagements and to feedback consolidated field experience.


What skills & experience are we looking for?


Previous experience as a Service Now Senior Technical Consultant



What’s in it for you?

All our Operations professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

On top of this, we have an extensive benefits package which includes 25 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!


What are the next steps?

If this sounds like the ideal role, career and company for you, click below to apply.


If relocation is required in applying to this position, the appointment to the role would be considered an employee driven transfer meaning that the employee will be personally responsible for covering all relocation costs and any costs associated with dependents.


About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.


Closing Date for Applications 31/01/2019

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.


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