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User Researcher

Job Location: Newcastle

Regional Description: United Kingdom

Job Number: 00624756

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- Job description

Role: User Researcher
Location: Newcastle
Travel: Up to 100%
Salary: Analyst – up to £30,800
             Senior Analyst – Up to £39,820
             Specialist – Up to £51,480
 
Introduction:
 
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
 
Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.
 
We are focused on aligning IT with business priorities, enabling a digital Accenture and driving down the cost of IT, while working to provide more than 373,000 employees with the capabilities to run a high-performing business!
 
What responsibilities will you have?
 
  • planning, designing and conducting in-house usability testing sessions to support the design and development of government services
  • leading the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing
  • conducting in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully understood in the service design)
  • working with Service Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material
  • working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
  • Designing, scripting and analysing ad-hoc quantitative surveys using in-house software licenses
  • Managing ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
  • applying knowledge in human factors, ethnography, and the user-centered design process to product and service design in an iterative development environment
  • presenting findings and related design/business recommendations and customer insights to senior decision makers
  • managing day-to-day operations with a range of usability and market research agencies with accountability for schedules, value for money and deliverables
  • promoting user centered design principles and best practice within government
What skills & experience are we looking for?
 
  • Demonstrable knowledge, experience in and passion for web user centered design practices.
  • Proven experience of gathering user requirements for web-based services.
  • Proven experience of managing, executing and analysing usability test sessions
  • Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services
  • Experience of audience modeling and developing design personas.
  • Desirable
  • Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
  • Experience across web content, tools and transactional services, especially those with complex user journeys.
  • Experience within a research and digital environment.
 
What academic qualifications do you need?
 
  • Degree in HCI/Usability/Cognitive Psychology/Market Research or related field
 
What’s in it for you?
 
All of our Technology professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
On top of this, we have an extensive benefits package which includes 25 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
 
What are the next steps?
 
If this sounds like the ideal role, career and company for you, click below to apply.
 
If relocation is required in applying to this position, the appointment to the role would be considered an employee driven transfer meaning that the employee will be personally responsible for covering all relocation costs and any costs associated with dependents.
 
 
About Accenture
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
 
Closing Date for Applications 31/01/2019
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
 

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