Job Location: London
Regional Description: United Kingdom
Job Number: 00530247 00530247_en
Role: UK Technology Services - IT Support Senior Analyst
Travel: Occasional where required
Salary: Circa £34,500
Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value, provides an unparalleled opportunity to grow and advance.
Join Accenture Operations and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which provides business process excellence, implements leading cloud technology and builds and transforms client infrastructure services.
We are constantly seeking new ways to achieve high performance in our clients’ business operations! We provide technology-enabled business process services, to deliver business outcomes and are constantly seeking new ways to achieve high performance in our clients’ business operations.
What responsibilities will you have?
Reporting to the Support Team Lead, the Support Senior Analyst will provide day to day technical support as well as be the main technical, process and service quality escalation point for Support Analysts. Working closely with the Support Team Lead, you will provide exceptional technical and customer service to all Accenture customers, whilst keeping focused on continuous service improvement.
As the Support Senior Analyst, you will be part of a wider team of technical support engineers, who provide 2nd / 3rd line desk side software and hardware break/fix activities to Accenture customers. You will have a wide range of technical skills which include laptop/desktop Windows and Mac technical support, as well as knowledge/exposure to AV support and familiarity with LAN/WAN technology.
In addition to your technical skills, you will also have demonstrated the ability to proactively manage the workload of others, to ensure key tasks are completed to deadlines
Main tasks include, but are not limited to:
What’s in it for you?
All our Operations professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
On top of this, we have an extensive benefits package which includes 25 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
What are the next steps?
If this sounds like the ideal role, career and company for you, click below to apply.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
Closing Date for Applications 31/03/2018
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
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