Role Account Manager – Accenture Energy Practice
Location: London, UK
Salary: Up to £55k depending on experience
Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
Join Accenture Operations and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which provides business process excellence, implements leading cloud technology and builds and transforms client infrastructure services.
We are constantly seeking new ways to achieve high performance in our clients’ business operations! We provide technology-enabled business process services to deliver business outcomes and are constantly seeking new ways to achieve high performance in our clients’ business operations
Accenture Energy Practise provides energy consultancy services across the power, gas, oil and carbon markets to our Clients, providing and delivering bespoke solutions to meet our Client’s needs. Pioneers in product development and technological solutions, our Energy solutions cover a broad spectrum including Analytics, Connected Facilities, IoT,e-sourcing, Utility Bill Management, Sustainablity and Risk Management.
With long-term relationships with many Euro 500 and FTSE 250 customers, the Energy Practise is a dynamic and energetic business thriving on the ability of our employees to demonstrate leadership, solid commercial judgement and a desire to drive the business forward, providing solutions with a ‘can-do’ attitude.
Purpose of the Role:
The Account Management Team look after an expanding customer portfolio of over 400 customers based throughout the UK and Continental Europe.
The primary purpose of the role is to manage the delivery of the Accenture Energy Practise service to our customers thereby ensuring the retention and renewal of the customer contracts. Additionally, the role also requires the ability to upsell additional services where there is a genuine benefit for the client and the company in doing so.
You will be required to be a “solutions provider” working closely with your allocated client portfolio in order to identify requirements and deliver appropriate solutions. This is achieved through the following approach being consistently applied:-
- An entrepreneurial approach
What responsibilities will you have?
Empower to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with appropriate quality
Manage resources to achieve these assignments
Work with other delivery managers and project managers to ensure team understands their accountabilities towards delivery and to work across the teams as needed
Competency and Skill Management
Manage and develop team competency coverage through cross-training, leadership development and succession planning
Monitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategies
Process Capability Development
Serve as process expert/coach for the team's deliverables
Drive methods adoption and act as an expert on how to cost effectively deliver the team’s process and/or project requirements and deliverables
Monitor and analyze client and customer satisfaction through available escalation/complaint tools and survey results and ensure improvement initiatives are driven by client expectations and requirements
Identify and implement productivity improvements, ensuring adherence to appropriate project gating and business case approval requirements.
Process Compliance/Consistency, Quality, and Continuous Improvement
Schedule, assign and track signoffs for deliverables owned by the team and validate the participation of appropriate contributors to each deliverable
Validate appropriate contributors have participated in the creation/review of each team deliverable according to standard methods and/or processes
Ensure team executes processes according to standard methods or approved processes and ensure deliverables are completed as required in a timely manner
Serve as a peer or process reviewer as appropriate and participate in Capability Maturity Model® Integration (CMMi) or other quality assessments as needed
Identify continuous improvement and productivity improvement opportunities – maximize reuse, minimize redundancy, streamline, drive one-to-many approach etc.
Supports at the account level - assisting in the management of internal/external delivery expectations of 1 to many small accounts
Understands and actively manages project financials (cost revenue, CCI,etc.)
Mentors and grooms delivery teams in ACN best practices
Maintains business and industry knowledge to support Customers in strategic delivery decisions
Maintains Account Plans for all clients within portfolio to ensure retention and growth of the accounts
Ensures Client expectations are set and managed according to expectations
Candidate shows leadership attitude and is able to manage a small, local team (up to 5 persons)
uses and shares experience to improve both personal results and those of the team
has a good sense for business objectives (costs, revenue, CCI)
Maintains account plans for all clients within portfolio to ensure retention and growth of the accounts
Ensures Client expectations are correctly set and managed accordingly