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ServiceNow Technical Consultant

Job Location: Location Negotiable

Job Number: 00491053

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- Job description

Role: SeviceNow Technical Consultant

Location: London

Career Level: Senior Analyst

Salary: £28,000 - £40,000 depending upon skills and experience

Job type: Permanent

 

Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.

 

Join Accenture Operations and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which provides business process excellence, implements leading cloud technology and builds and transforms client infrastructure services.

 

We are constantly seeking new ways to achieve high performance in our clients’ business operations! We provide technology-enabled business process services to deliver business outcomes and are constantly seeking new ways to achieve high performance in our clients’ business operations.

 

What responsibilities will you have?

 
The Technical Consultant (TC) is an integral part of the services organization and a customer facing representative of the company. The TC is responsible for ensuring that the company’s products are implemented within a customer’s organization in such a way as to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits.
 
The TC holds Technical responsibility for applications across the delivery of Professional Services (PS)  ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.
 
Engagements
Work with the delivery team to understand the solution that has been scoped and the specific client requirements, to ensure a seamless delivery.
Customer Surveys
Understand the survey process and our expectations throughout the project
Engagement Scope
Ensure technical delivery is in line with the agreed scope
Clear and consistent use of RIDAC
Raise risks and issues
Opportunity Identification
Work with the Engagement Manager and the project team to identify any areas for upsell (additional business) within engagements.
 
Business Development
  • Work with the PS leadership team to feedback on the solution design.
  • Identification of and ownership of PS internal development activities.
  • Drive best practice, standardisation and knowledge sharing across PS.
  • Regularly input into best practice and knowledgebase to ensure consistency across implementations.
 
Technical Capability
  • Qualify and maintain accreditations as a ServiceNow specialist in at least eight (8) separate accreditations.
  • Hold ServiceNow certification in System Administration and Implementation Specialist
  • Work towards becoming a Subject Matter Expert (SME) lead for a specific technical specialty, taking the lead on building methodologies and sharing knowledge across the Delivery Team.
 
Competencies
  • Maintains sufficient technical capability and current best practice knowledge to be able to implement and administer all the company’s core products with an advanced level of knowledge in at least one specialist area.
  • Establishes credible advisor relationships with customers and colleagues alike on all technical matters relating to the company’s products.
  • For the assigned components of the engagement:
  • Understands, produces and maintains all relevant project documentation.
  • Implements all technical aspects of service delivery to the highest level of quality (measured against customer expectations).
  • Supports less experienced or more junior colleagues assigned to the same engagement.
  • Assists the services sales process when a higher level of technical knowledge is required
  • Feeds back customer views regarding the company’s products to the appropriate internal groups to enable continuous improvement.
  • Solves problems, prioritizes own schedule and delivers within potentially high pressure business environments as an individual contributor as well as part of a team
  • Actively listens, respecting others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational) appropriate for both a Business and Technical audience, clarifying own understanding and that of others.

What skills & experience are we looking for?

 

Previous experience working as a ServiceNow Technical Consultant

 

What’s in it for you?

All our Operations professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

On top of this, we have an extensive benefits package which includes 25 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!

 

What are the next steps?

If this sounds like the ideal role, career and company for you, click below to apply.

 

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.

 

Accenture reserves the right to close the role prior to this date should a suitable applicant be found

Closing  Date for Applications 31/12/2017

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