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ServiceNow Technical Analyst

Job Location: Location Negotiable

Job Number: 00491052


- Job description

Role : ServiceNow Junior Technical Consultant

Location: London

Career Level: Analyst

Salary: from £24,000 - £35,000 depending upon skills and experience

Job type: Permanent


Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.


Join Accenture Operations and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which provides business process excellence, implements leading cloud technology and builds and transforms client infrastructure services.


We are constantly seeking new ways to achieve high performance in our clients’ business operations! We provide technology-enabled business process services to deliver business outcomes and are constantly seeking new ways to achieve high performance in our clients’ business operations.


What responsibilities will you have?

The Junior Technical Consultant (JTC) is an integral part of the services organization and a customer-facing representative of the company. The JTC is responsible for ensuring that the company’s products are implemented within a customer’s organization in such a way as to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits.
The JTC role requires hard work, enthusiasm and strong technical and communication skills.
The JTC holds Technical responsibility for applications across the delivery of Professional Services (PS) ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.
Work with the delivery team to understand the solution that has been scoped and the specific client requirements
Customer Surveys
  • Understand the survey process and our expectations throughout the project
Engagement Scope
  • Ensure technical delivery is in line with the agreed scope
  • Clear and consistent use of RIDAC & SDLC
  • Ensure further knowledge is obtained to understand the Delivery Methodology
Business Development
  • Work with the PS leadership team to feedback on the solution design.
  • Drive standardisation and knowledge sharing across PS.
  • Regularly input into best practice and knowledgebase to ensure consistency across implementations.
Technical Capability
  • Proficient in the ServiceNow platform, core capabilities, and out of the box processes.
  • Qualify and maintain accreditations as a ServiceNow specialist in at least four (4) separate accreditations.
  • Good Understanding of ServiceNow Scripting Languages & Web Services e.g. JavaScript, XML, HTML, CSS, SOAP, REST.
  • Understand the ITIL framework, how it aligns to delivery, and the value proposition


  • Maintains sufficient technical capability, initial certifications and current best practice knowledge to be able to implement and administer all the company’s core products.
  • Committed to customer satisfaction and reference-ability.
  • Maximizes personal productivity and effectiveness and ensures relevant professional skills are continually upgraded and utilized.
  • Brings any issues preventing service delivery expectations from being met to the attention of more senior colleagues in a timely manner.
  • Timely & accurate compliance with services processes i.e. schedule management, reports, expenses and timecards for billing.
  • Embodies a team working attitude and ability to take direction and advice when required from senior colleagues.
  • Ability to problem solve, prioritize own schedule and deliver within potentially high pressure business environments.
  • At all times acts with integrity, treats co-workers with respect and works towards building sustainable, positive relationships that result in a cooperative work environment.
  • Actively listens, respecting others' point of view and contributes as necessary whilst demonstrating good communication skills (written, interpersonal and presentational) appropriate for a mainly Technical audience, clarifying own understanding and that of others.

What skills and experiences are we looking for ?


  • Experience with ServiceNow 



What’s in it for you?

All our Operations professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

On top of this, we have an extensive benefits package which includes 25 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!


What are the next steps?

If this sounds like the ideal role, career and company for you, click below to apply.


About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.


Closing Date for Applications 31/08/2018

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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